Bilingual Customer Success Manager

3 days ago


New York, New York, United States BSF Talent Recruitment Full time

About the Job

At BSF Talent Recruitment, we are seeking a highly skilled Bilingual Customer Success Manager to join our team. As a key member of our international company, you will be responsible for providing exceptional support to our customers as they transition from the sales pipeline to the support pipeline. Your main goal will be to maintain customer loyalty, upsell existing customers to new features, foster long-term relationships, and ensure that our customers are achieving their goals.

Key Responsibilities:

  • Drive the successful adoption and onboarding of our services to help customers realize the business value of our partnership and offerings.
  • Guide customers through the changes needed to unlock the full value of our products, and help their staff, train, and align their people and partners to deliver on transformation.
  • Partner with business development teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
  • Coordinate internal resources to support product delivery, implementation, and deployment.
  • Identify and analyze customers' needs to help the internal team improve product offering.
  • Output and share customer success stories and best practices in the industry.
  • Maintain client relationships by providing support and paying attention to market dynamics, risks, and problems that may affect customers.

Requirements:
  • Bachelor's degree or above.
  • At least 5 years of B2B customer success, customer service, or account management experience in SaaS-related fields.
  • The deep understanding of the beauty industry is preferred.
  • Bilingual in English and Spanish is preferred.


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