Customer Service Liaison

1 day ago


Albany, New York, United States National Seating & Mobility Full time
Company Overview
National Seating & Mobility (NSM) is a leading provider of complex mobility solutions. We serve a special mission by delivering personalized care to our clients, focusing on their unique needs.

We have over 200 locations across the United States and Canada, with a growing business poised for expansion and development. Our team is dedicated to providing exceptional service and support to our clients, ensuring they can move through life with confidence.

Job Summary
We are seeking a Customer Service Representative to join our team. This role will involve answering phone calls, managing requests, and coordinating with branch staff, clients, clinicians, and caregivers. The ideal candidate will have excellent communication skills, be organized, and have a customer-focused attitude.

Responsibilities
* Answer phone calls and manage phone requests in a helpful and professional manner
* Order management, coordinating with branch staff, clients, clinicians, and caregivers
* Assist in completing work orders, verifying client information, and eligibility for funding
* Perform data entry, clerical support tasks, and accept delivery of goods when necessary

Requirements
* High School Diploma or GED
* Communication proficiency
* Computer proficiency
* Organizational skills

Benefits
* Paid time off
* Company-paid holidays
* Health, dental, vision, and life insurance
* 401k company match
* Tuition reimbursement and education assistance

Estimated Salary: $40,000 - $60,000 per year, depending on location and experience.

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