Customer Service Associate

2 days ago


Albany, New York, United States Erik Lachance - State Farm Agent Full time

Are you a customer-focused individual with a passion for providing exceptional service? Do you have a knack for building strong relationships and resolving issues in a timely manner? As a Customer Relations Representative with Erik Lachance - State Farm Agent, you will play a key role in generating the kind of client experiences that reinforce the growth of our successful insurance agency.

Salary

We offer a competitive salary PLUS commission structure, ensuring your hard work is rewarded. With an estimated annual salary range of $45,000 - $65,000, you'll be well-compensated for your skills and experience.

About the Role

As a Customer Relations Representative, you will be responsible for managing customer inquiries and resolving issues in a professional and courteous manner. You will maintain accurate client records, update information as needed, and assist with customer retention strategies to ensure long-term satisfaction.

You will also coordinate with other departments to ensure seamless communication and exceptional customer service. Your attention to detail, strong communication skills, and ability to handle high-stress situations calmly will make you an ideal fit for this role.

Required Skills and Qualifications
  • Strong communication and problem-solving skills
  • Experience in customer service preferred
  • Ability to handle high-stress situations calmly
Benefits
  • Salary PLUS commission structure
  • 401(k) plan
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development


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