Customer Service Representative
4 weeks ago
About CVS Health
CVS Health is a leading health care provider in the United States. Our mission is to deliver enhanced human-centric health care for a rapidly changing world.
We are seeking a Retail Store Associate to join our team. As a Retail Store Associate, you will play a meaningful role within our organization and have the opportunity to positively impact the lives of others.
Job Summary
The Retail Store Associate position provides an opportunity to excel in a growing, high-impact customer-focused role, working both independently and as a member of a team. You will be responsible for providing differentiated customer service, accurately performing cashier duties, maintaining the sales floor, and supporting opening and closing store activities.
Key Responsibilities
- Provide exceptional customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.
- Focus on the customer by giving a warm and friendly greeting, maintaining eye contact, and offering help locating additional items when needed.
- Accurately perform cashier duties, handling cash, checks, and credit card transactions with precision while following company policies and procedures.
- Maintain the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by store manager.
- Support opening and closing store activities, when needed.
- Provide customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.
- Assist pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development.
- Embrace and advocate for new CVS services and loyalty programs that support our purpose of helping people on their path to better health.
Requirements
- At least 16 years of age.
- Physical Requirements: Remaining upright on the feet, particularly for sustained periods of time; lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting; visual acuity - having close visual acuity to perform activities such as viewing a computer terminal, reading, visual inspection involving small parts/details.
Preferred Qualifications
- Previous experience in a retail or customer service setting.
Compensation
The estimated salary range for this role is $16.00 - $22.00 per hour. We offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan.
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