Food and Beverage Operations Manager

4 days ago


Louisville, Kentucky, United States Holiday Inn Louisville Airport - FairExpo Full time

Job Summary

We are seeking a highly skilled and experienced Food and Beverage Supervisor to join our team at Holiday Inn Louisville Airport - Fair/Expo. As a Food and Beverage Supervisor, you will be responsible for overseeing the daily operations of our food and beverage outlets and services, ensuring exceptional quality and customer satisfaction.

Key Responsibilities

  • Leadership and Supervision
    • Lead and motivate a team of associates to achieve exceptional customer satisfaction and quality standards.
    • Conduct regular performance evaluations and provide coaching and training to improve associate skills and knowledge.
  • Food and Beverage Operations
    • Monitor and maintain high standards of food quality, presentation, and consistency.
    • Ensure that all food and beverage outlets and services meet health and safety regulations and company standards.
    • Manage inventory and supplies, including ordering and receiving goods.
  • Customer Service
    • Provide exceptional customer service and ensure that all guests receive a high level of service and satisfaction.
    • Respond to customer complaints and concerns in a professional and timely manner.
  • Administrative Tasks
    • Manage and maintain accurate records and reports, including sales data, inventory levels, and employee performance.
    • Assist with budgeting and forecasting, including managing labor costs and inventory expenses.

Requirements

  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
    • Minimum one year of experience in a supervisory role in a restaurant or banquet setting, coupled with food service background at the server level.
  • Skills and Qualifications
    • Knowledge of food and beverage operations, including menu planning, inventory management, and food safety.
    • Excellent leadership and communication skills, with the ability to motivate and train associates.
    • Ability to work in a fast-paced environment and adapt to changing situations.
    • Knowledge of Micros point of sales system preferred.

Work Environment and Context

  • Work schedule varies and may include working varied shifts, holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching.


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