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Restaurant Operations Manager

2 months ago

Louisville, Kentucky, United States West Quality Food Service, Inc. Full time

About the Role:

As a Restaurant General Manager with West Quality Food Service, Inc., you will be responsible for leading one of our high-performing restaurants to achieve exceptional results. This is a leadership role that requires a strong passion for delivering outstanding customer experiences, driving business growth, and developing a high-performing team.

Key Responsibilities:

  • Restaurant Performance: Own and drive the success of your restaurant, focusing on key performance indicators such as sales growth, customer satisfaction, and employee engagement.
  • Guest Experience: Lead the team to deliver exceptional guest experiences, ensuring friendly interactions, a clean and welcoming environment, and high-quality food and beverages.
  • Team Development: Grow and mentor your team through training, development, and onboarding of new members, fostering a positive and collaborative work environment.
  • Communication: Effectively communicate team goals, promotions, business updates, and other important information to ensure everyone is aligned and working towards the same objectives.
  • Business Partnerships: Collaborate with other Restaurant General Managers and Area Leaders to drive business growth, share best practices, and identify opportunities for improvement.

Requirements:

  • Leadership: Demonstrate strong leadership skills, setting high standards for customer service, food quality, and cleanliness, and inspiring your team to achieve excellence.
  • Business Acumen: Possess a true business partner mindset, with a deep understanding of business results and a passion for driving growth.
  • Coaching and Development: Effectively mentor and coach your team through training and development resources, helping them to grow and succeed in their roles.
  • Team Building: Build a high-performing team through selecting and onboarding new hires, and fostering a positive and inclusive work environment.
  • Personal Qualities: Demonstrate a strong work ethic, a commitment to customer service, and a passion for delivering exceptional results.
  • Experience: Possess 3-5 years of experience in management, with a proven track record of success in leading high-performing teams and driving business growth.