Field Service Engineer

1 week ago


Memphis, Tennessee, United States Park Place Technologies Full time
Job Overview

Park Place Technologies is seeking a highly skilled Field Service Engineer to join our team in Memphis. As a Field Service Engineer, you will be responsible for providing on-site technical support to customers within a designated geographic territory.

Key Responsibilities
  • Provide timely and effective technical support to customers, ensuring a high level of customer satisfaction.
  • Diagnose and repair hardware, storage area network, and systems configuration and compatibility problems.
  • Utilize multiple tools for remote system connection to perform remote diagnosis, repair, or configuration changes.
  • Follow customer-specific repair procedures and maintain accurate inventory count.
  • Participate in regularly scheduled team meetings and attend to administrative tasks, such as completing audit forms, email replies, timesheets, and expense reports.
Requirements
  • Minimum seven (7) years of experience working with OEM data center hardware.
  • Successful prior field experience.
  • Solid technical aptitude and understanding of different OEM equipment.
  • Ability to work long and/or unusual hours while maintaining effectiveness.
  • Demonstrated experience providing customer service and ability to put customer needs first.
  • Proven ability to work independently, while exhibiting leadership and collaboration, when working with others.
  • CompTIA A+ and Server + required.
  • Valid driver's license and appropriate driving record.
Preferred Qualifications
  • Certification and other OEM computer hardware certifications from major vendors.
  • Bachelor's degree in a related field or equivalent experience.
Travel Requirements

Must be able to travel to client sites up to 75% of the time within a predetermined territory radius.



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