Field Services Engineer

1 week ago

Memphis, Tennessee, United States LTIMindtree Full time
About Us

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world.

Our company is powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, combining the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale.

Job Summary

We are seeking a highly skilled Field Services Engineer to join our team. The successful candidate will be responsible for providing on-site support, participating in the Rapid Response Team, and assisting with day-to-day troubleshooting and infrastructure projects.

Key Responsibilities
  • Act as the primary point of contact for IT support, dispatching to expedite support and participating in the Rapid Response Team.
  • Assist the network support team and other infrastructure teams with day-to-day troubleshooting and projects.
  • Support the Client SPOC with high-priority ticket investigation and resolution.
  • Assist the local hardware support team with printer and shopfloor peripheral checks.
  • Provide assistance to the hardware support team with applications or processes.
  • Coordinate incident resolution related to application support in the manufacturing plant.
  • Act as the SPOC for BUIT, Local support, and external vendors.
  • Resolve connection issues with weighing scales, including replacement of defective MOXA and related network components.
  • Coordinate with MLL Workstation engineering (WESS) team to resolve OS and workstation build issues.
  • Test connectivity for network changes, including wireless, and patching.
  • Coordinate with application owners to install client applications and ensure they launch as expected.
  • Coordinate with equipment vendors for repair and maintenance.
  • Initial troubleshooting for application issues and provide coordination/escalation to resolution/conclusion.
  • Support base business-related IQ/OQ testing and technical change control activities.
Requirements
  • Minimum 5 years of experience in handling site IT support and incident management.
  • Conversant with ITIL process (Service/Asset management).
  • Knowledgeable in network infrastructure.
  • Knowledgeable on multiple Operating Systems, DB's.
  • Ability to work independently and provide support off-business hours.
  • MES knowledge is an added advantage.
  • Multi-tasking capabilities with excellent coordination skills.
  • Worked in pharma/manufacturing plant is an added advantage.
Additional Requirements
  • Manufacturing experience with IT-Infra knowledge.
  • Cross-team/department coordination.
  • Project experience.
  • ITIL knowledge would be preferable.
  • Knowledge of GxP would be an added advantage.
Benefits and Perks
  • Comprehensive Medical Plan Covering Medical, Dental, Vision.
  • Short Term and Long-Term Disability Coverage.
  • 401(k) Plan with Company match.
  • Life Insurance.
  • Vacation Time, Sick Leave, Paid Holidays.
  • Paid Paternity and Maternity Leave.

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Safe return to office:

In order to comply with LTIMindtree's company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.

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