Field Service Technician

1 day ago

Memphis, Tennessee, United States Eastman Kodak Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at Eastman Kodak. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing digital print and CTP equipment at customer sites. You will also be responsible for diagnosing and optimizing product performance, ensuring customer satisfaction by advising customers on preventive maintenance, value of Equipment Maintenance Agreements (EMA), support services, training, and configurations that will improve product performance.

Key Responsibilities
  • Install and optimize HW/SW/Network products and configurations at customer sites
  • Diagnose and optimize product performance
  • Communicate clearly and professionally with customers to handle requests efficiently
  • Identify urgent situations that require actions to satisfy the customer's needs, including escalations of technical issues, and avoid customer downtime
  • Provide operator training on mechanical aspects as well as software to avoid downtime
  • Basic knowledge of digital copy process
  • Able to assist customers with workflow issues and recommend solutions
  • Ability to work independently and work well with peers
  • High degree of self-motivation to succeed and dedicated to self-improvement
  • Detailed knowledge in reading wiring diagrams, repair manuals related to digital press and CTP equipment
  • Ability to analyze, interpret, and communicate technical data
  • Ability to prioritize and organize without direct supervision
  • Perform projects and tasks assigned by Kodak leadership
Requirements
  • A+ Certification or equivalent experience servicing PC hardware and software
  • OR Associate degree, or Certification in electrical or mechanical engineering, technical trade school studies, or equivalent experience
  • Preferred: Three or more years related field service experience, previous experience servicing similar equipment, previous experience managing a territory, experience in the Graphic Arts industry, knowledge of Electro-Photography / Digital Printing, basic understanding of Color Theory, solid understanding of electro-mechanical devices and complex electro-optic and robotic high-tech equipment
Work Environment

The environment in which the FST services may be a high availability/mission critical account where system outages may occur. The individual proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. The FE may be required to provide on-call, after-hours support or work different shifts based on company need. This may include nights, weekends, and holidays. The individual may also be required to take calls outside of their assigned territory or District. Must be willing to travel (possibly internationally) for short- and long-term assignments, as required. Must have and maintain a valid driver's license, passport, and other designated information. Ability to obtain security clearance as required by customers (ex. ability to be bonded in Canada)

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