Field Service Engineer

2 weeks ago

Memphis, Tennessee, United States Zoetis Full time
States considered:
GA- TN

Role Overview

POSITION SUMMARY:
The main duty of this role is to oversee the Hatchery Inovo Process for Zoetis. This will be achieved through the implementation of our premier Customer Service Programs. The individual in this position will conduct preventive maintenance on electrical and mechanical systems within poultry hatcheries and perform urgent repairs at customer sites as necessary.

POSITION RESPONSIBILITIES:

  • Execute scheduled preventive maintenance on all assigned Biodevices.
  • Provide electrical and mechanical assistance and carry out emergency repairs as required.
  • Comprehend and adhere to electrical schematics.
  • Participate in after-hours support and repairs as part of the territory responsibilities.
  • Serve as the primary point of contact for all communication with designated hatcheries.
  • Complete all necessary reporting forms and procedures, including visit scheduling, customer site contacts, parts usage priorities, site cart management, certification programs, and vehicle and equipment maintenance within the assigned timeframe.
  • Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians across an assigned territory of 3-5 hatcheries.
  • Oversee the Zoetis Operator Training Program for over 25 customer employees.
  • Facilitate the preparation program for vaccines and sanitation for all Zoetis devices.
  • Support and implement the Zoetis Process Evaluation Program.
  • Collect and report all critical information within the Zoetis Fieldaware System.
  • Adhere to all safety and precautionary protocols.
  • Maintain regular communication with the supervisor.
  • Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

  • An associate degree in Electro/Mechanical Systems or a related field, or a bachelor's degree in poultry science or a related discipline from an accredited institution.
  • Relevant experience may be considered in lieu of educational qualifications.
  • Typically requires 5 years of related experience.

TECHNICAL SKILLS:

  • Bilingual (English/Spanish) preferred.
  • Demonstrated mechanical aptitude.
  • Strong organizational skills.
  • Self-motivated and proactive.
  • Excellent critical thinking, problem-solving abilities, and initiative.
  • Effective communication skills necessary for interaction with various levels of customer management.
  • Basic computer proficiency in Word, Excel, and Outlook.
  • Proven ability to interpret and communicate results from the Hatchery Air Plating Program.

PHYSICAL POSITION REQUIREMENTS:

  • Majority of work is conducted in a hatchery environment, which may expose the individual to potentially hazardous conditions.
  • Exposure to elevated heat and humidity levels is common.
  • Availability for unsocial hours due to on-call responsibilities beyond a standard 40-hour work week (including nights, weekends, and holidays) to respond to customer emergencies.
  • Ability to lift over 25 pounds.
  • Willingness to travel 60-80% of the time.
Full time

Regular

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