EV Charging Service Operations Manager

2 months ago

Irvine, California, United States EV Mode Full time
Job Overview

At EV Mode, we are seeking a highly skilled Technical Service Manager to lead our IT team and ensure the optimal performance of our EV charging services. As a key member of our organization, you will be responsible for developing and implementing effective IT strategies, managing service levels, and training technical staff.

Key Responsibilities
  • Service Development: Establish and maintain EV charging service procedures and policies, ensuring seamless customer experiences.
  • Service Level Management: Define and report on service levels to major customers, ensuring high standards of quality and reliability.
  • Service Monitoring and Support: Continuously monitor service status, handle customer needs and concerns, and provide professional support.
  • Team Management: Lead and train service and customer service teams, ensuring they have the necessary skills and resources to deliver exceptional service.
  • Administrative Support: Assist with administrative tasks, such as managing invoices, processing customer orders, and tracking customer requests.
  • Process Improvement: Identify and implement methods to reduce recurring issues, ensuring efficient and productive operations.
  • Audit and Analysis: Conduct regular audits and analyses to ensure compliance with company standards, efficiency, and productivity goals.
  • IT System Optimization: Analyze existing IT systems and develop improved solutions to enhance service delivery.
  • Project Management: Establish project resources and present findings to upper management, ensuring effective project execution.
  • Strategic Planning: Collaborate with technical staff to create strategic plans for delivering services, aligning with company goals.
  • Client Issue Resolution: Analyze client issues and develop plans to mitigate them, ensuring high levels of customer satisfaction.
  • Infrastructure Management: Schedule upgrades and replacements of software and hardware, ensuring optimal system performance.
  • Professional Development: Stay up-to-date with industry developments, attending workshops and scheduling refresher courses as required.
Requirements
  • Experience: EV charging service management experience is highly recommended.
  • Education: Bachelor's degree in computer science, IT, computer engineering, or a related field.
  • Certifications: Microsoft, Linux, or Cisco CCNA certification is preferred.
  • Skills: Excellent analytical, diagnostic, and troubleshooting skills, with the ability to make important decisions in a fast-paced environment.
  • Personal Qualities: Great interpersonal and communication skills, excellent time management and teamwork skills.

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