Technical Service Manager

7 days ago

Irvine, California, United States EV Mode Full time
Job Overview

At EV Mode, we are seeking a highly skilled Technical Service Manager to lead our IT team and ensure the optimal performance of our EV charging services. As a key member of our organization, you will be responsible for developing and implementing effective IT strategies, managing service levels, and training technical staff.

Key Responsibilities
  • Service Development: Establish and maintain EV charging service procedures and policies, ensuring seamless customer experiences.
  • Service Level Management: Define and report on service levels to major customers, ensuring high standards of quality and reliability.
  • Service Monitoring and Support: Continuously monitor service status, handle customer needs and concerns, and provide professional support.
  • Team Management: Lead and train service and customer service teams, ensuring they have the necessary skills and resources to deliver exceptional service.
  • Administrative Support: Assist with administrative tasks, such as managing invoices, processing customer orders, and tracking customer requests.
  • Process Improvement: Identify and implement methods to reduce recurring issues, ensuring high efficiency and productivity standards.
  • IT System Auditing: Conduct regular audits of IT systems to ensure they meet company standards and identify areas for improvement.
  • Project Management: Establish project resources, present findings to upper management, and collaborate with technical staff to deliver strategic plans.
  • Client Issue Resolution: Analyze client issues, develop plans to mitigate them, and schedule upgrades and replacements of software and hardware as needed.
  • Professional Development: Stay up-to-date with technological and management sector developments, attending workshops and scheduling refresher courses as required.
Requirements
  • Experience: EV charging service management experience is highly recommended.
  • Education: Bachelor's degree in computer science, IT, computer engineering, or a related field.
  • Certifications: Microsoft, Linux, or Cisco CCNA certification is preferred.
  • Skills: Excellent analytical, diagnostic, and troubleshooting skills, with the ability to make important decisions in a fast-paced environment.
  • Interpersonal Skills: Great interpersonal and communication skills, with excellent time management and teamwork skills.

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