Customer Solutions Expert
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Solutions Specialist. As a key member of our sales and support team, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
- Identify and pursue new sales leads through targeted marketing efforts
- Provide customers with tailored solutions to simplify and organize their lives
- Process sales orders, changes, and cancellations with accuracy and efficiency
- Offer product sales and support to customers, colleagues, and external partners
- Develop and execute marketing campaigns, attend events, and follow up on customer enrollments
- Excel in a fast-paced, team-oriented environment
- Collaborate with the account team to grow and retain client relationships
Requirements:
- A high school diploma or equivalent is required
- 0-3 years of experience in customer service, sales, retail, or hospitality
- Reliable transportation is essential
- Excellent communication, active listening, and problem-solving skills
- Ability to work independently and as part of a team
- Strong sales and closing skills, with the ability to overcome objections
About Response Inc.
We are a leading provider of technology and communications services, connecting clients with their target audiences and generating revenue through reliable brand advertising and client-facing solutions. Our company culture is built around our core principles, which guide our interactions with employees, customers, and communities.
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