Financial Counselor

19 hours ago

Nashville, Tennessee, United States TriStar Centennial Medical Center Full time

About the Role

We are seeking a dedicated Financial Counselor to join our team at TriStar Centennial Medical Center. As a Financial Counselor, you will play a critical role in reviewing the Financial Clearance Worklist daily and visiting in-house patients to collect estimated patient liability amounts. You will also be responsible for explaining all financial information and working closely with outside agencies to ensure patients' financial coverage.

Key Responsibilities

  • Follow AIDET guidelines in all interactions with patients
  • Visit all uninsured patients in-house and provide estimates to patients and/or physicians as requested
  • Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
  • Follow all guidelines set forth in the Cash Handling policy
  • Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements
  • Assist patients with payment arrangements and coordinate with the Medicaid Eligibility Staff to assist patients with financial applications
  • Contact patient employers, if necessary, for verification of employment, premium status, babies being added to policies
  • Escalate any concerns as needed to Patient Access Manager/Supervisor
  • Enter pertinent insurance information into the HIS system (i.e. Meditech)
  • Enter appropriate notes for all patient encounters
  • Maintain a professional image and implement excellent customer service to customers
  • Complete financial analysis and collect estimated patient liabilities
  • Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

Requirements

  • High school diploma or GED preferred
  • 1 year of related experience required
  • Proficiency in Microsoft Office applications

About Parallon

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country.

About HCA Healthcare

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are an equal opportunity employer

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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