Patient Financial Advisor

21 hours ago


Nashville, Tennessee, United States OneOncology Full time

At OneOncology, we are dedicated to improving the lives of everyone living with cancer. As a Patient Financial Counselor, you will play a vital role in our mission by providing financial counseling services to patients. Your expertise will help patients understand their financial liabilities and available payment options, ensuring they receive the care they need without undue financial burden.

Key Responsibilities:
  • Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance, and estimated out-of-pocket costs.
  • Determine patient financial ability to pay.
  • Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients.
  • Make determinations on financial assistance applications based on current Federal Poverty Levels and established policies.
  • Obtain information and signatures on financial assistance program applications and route to appropriate teams in a timely manner for optimal financial turn-around.
  • Set up, maintain, and edit payment arrangements on account when established.
  • Refer patients as appropriate to outside social services organizations.
  • Properly document all account activity in Patient Management and Electronic Medical Record systems.
  • Assist patients with questions regarding their accounts, insurance coverage, and/or patient assistance needs in a skillful manner using appropriate etiquette.
  • Answer patient calls and requests promptly and efficiently. Return all messages within 24 hours.
  • Assist patient balance collectors with inbound call volume.
  • Maintain patient confidentiality at all times.
  • Communicate with front office staff, clinical staff, and patient accounting regarding scheduling, patient treatment, and financial counseling needs.
  • Follow Tennessee Oncology Policy & Procedure parameters as outlined by management to ensure standardization of function.
  • Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.
Requirements:
  • High school diploma or equivalent required.
  • Bachelor's degree preferred.
  • Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting.
  • Radiation Oncology/Proton experience a plus.
  • Expertise in insurance policies and regulations related to medical billing.
Essential Competencies:
  • Attendance is an essential job function.
  • Working knowledge of government and managed care benefit structures.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills.
  • Ability to meet deadlines.
  • Knowledge of clinic office procedures, medical practice, and medical terminology.
  • Ability to interpret, adapt, and apply guidelines and policies and procedures.
  • Ability to recognize, evaluate, and solve problems.
  • Ability to prioritize work and manage time efficiently.
  • Strong knowledge of Windows-based software applications.
  • Strong collaboration with other team members required.

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