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Automotive Business Development Center Manager

2 months ago

Lighthouse PT, Florida, United States Sheehan Auto Group Full time
Job Title: Automotive Business Development Center Manager

We are seeking an experienced and dynamic Automotive Business Development Center Manager to lead our Business Development Center at Sheehan Buick GMC. The ideal candidate will drive sales growth, enhance customer experience, and manage a high-performing team of BDC representatives.

Key Responsibilities:
  • Lead a team of BDC representatives and implement strategies to increase sales and customer satisfaction.
  • Develop and implement strategies to improve lead generation and conversion rates.
  • Analyze sales data and customer interactions to identify trends and areas for improvement.
  • Collaborate with executive and department managers to develop appointment setting strategies.
  • Oversee the use of CRM and other relevant software tools.
  • Manage and track all leads, including follow-up with aged sales leads.
  • Schedule sales appointments and reschedule no-show customers.
  • Provide ongoing training and support to BDC representatives.
  • Achieve sales and customer satisfaction objectives set by management.
Qualifications:
  • 5+ years of experience in automotive sales or BDC management, specifically with BDC/internet.
  • Proven track record of achieving sales targets and improving team performance.
  • Strong leadership and coaching skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Analytical mindset with the ability to interpret data and make data-driven decisions.
  • Adaptable to changing technology and market trends.
  • Ability to manage high call volume and internet leads.
  • Outgoing personality with the ability to influence customers to schedule appointments.
Requirements:
  • Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
  • Valid driver's license and ability to pass a background check.
  • Flexibility to work some evenings and weekends to support dealership operations.
Benefits:
  • Competitive base salary plus commission, commensurate with experience and performance.
  • Health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Employee vehicle purchase/lease program.

We offer a supportive and collaborative team environment, and we are committed to helping our employees grow and succeed in their careers. If you are a motivated and results-driven individual who is passionate about the automotive industry, we encourage you to apply for this exciting opportunity.