Account Manager

3 weeks ago


Richmond, California, United States NeoPollard Interactive Full time
About the Role

We are seeking an experienced Account Manager to join our team at NeoPollard Interactive. As a key member of our sales team, you will be responsible for developing and maintaining strong relationships with our customers, driving revenue growth, and ensuring customer satisfaction.

Key Responsibilities
  • Lead account relationships and develop positive working practices with all customer touchpoints.
  • Accountable for customer retention, renewals, upsells, and customer satisfaction.
  • Lead internal teams to determine causes for customer success or failure and provide input to product or process enhancement and development as needed.
  • Lead internal cross-functional teams to promote and exceed customer and company goals alongside key performance metrics.
  • Own billing, invoicing, or reconciliation activities.
  • Accountable for customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
  • Lead the conversation on new processes and workflows to improve customer engagement and efficiencies.
  • Accountable for maintaining superior customer service levels, operational excellence, and strategic customer insight.
  • Accountable for any customer contract changes including any amendments and renewal activity.
Requirements
  • 7+ years experience in Customer Success and/or Account Management in multi-million-dollar, long-term strategic contracts.
  • In-depth experience in managing large Profit and Loss accounts with accountability for bottom-line profit.
  • Lottery, iLottery and/or iGaming experience required.
  • Bachelor's Degree in appropriate field of study or equivalent work experience.
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of the business.
  • Confident and sophisticated communicator with excellent communication (written and oral) skills with the ability to work collaboratively at all levels of internal and external organizations.
  • A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables.
  • Business acumen, sound decision-making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex customer relationships.
  • Project and program management experience; knowledge of key concepts including phases, resourcing, plans, deliverables, scope, and tasks.
  • Ability to prioritize multiple responsibilities, balancing customer deliverables on multiple projects as well as internal obligations.
  • Passion for business - always thinking of ways to improve/grow assigned customer.
  • Working knowledge and experience with managing large customer contracts and leading contract negotiations.
  • Demonstrated ability to work independently and remain motivated.
  • Working knowledge of computers and Microsoft office suite of services.
  • Dynamic and energetic personality able to effectively engage and influence a variety of audiences at all levels of the business.
  • Up to 25% travel.
Why Work at NeoPollard Interactive?

We prioritize innovation, support and empower our team, and deliver players' favorite games across all channels and driving outstanding returns for good causes.

Our team member benefits include comprehensive health, vision, and dental insurance, life insurance, 401K savings program, paid vacation and personal time, parental leave policy, wellness and employee assistance program, company-provided laptop and cellphone, career development opportunities, and quarterly company performance bonus program.


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