Service Desk Analyst II

1 week ago


Arlington, Virginia, United States Datawiz Full time
Job Summary

Datawiz is seeking a highly skilled Service Desk Analyst II to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.

Responsibilities
  • Provide Tier II support to users on a variety of technical issues
  • Respond to telephone calls, email, and personnel requests for technical support
  • Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
  • Identify, research, and resolve technical problems
  • Possess strong customer service and communication skills
  • Analyze, evaluate, and test software and hardware problems
  • Handle heavy call volume
Requirements
  • Minimum of 4 years of experience working directly with customers
  • Candidates with experience using ServiceNow ticketing systems or 12 months experience of similar ticketing system
  • General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devices
  • Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas
  • Organizational skills with the ability to handle multiple tasks and projects at one time
Benefits
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account
  • Health Savings Account
  • Life and AD&D
  • Short-Term Disability
  • Long-Term Disability
  • 401(k)
  • Tuition Assistance
  • Paid Time Off
About Datawiz

Datawiz is a minority-owned Virginia-based business incorporated in 1999. We are committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.


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