Help Desk Analyst

3 days ago


Arlington, Virginia, United States Zachary Piper Full time

Zachary Piper Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA. As a Help Desk Analyst, you will be responsible for providing top-notch technical support and managing tickets for Active Directory, Windows 10, Cisco, and mobile devices.

Key Responsibilities:

  • Provide Tier I/II support and troubleshoot system queries, requests, incidents, software setup, printer support, and hardware support problems
  • Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
  • Answer questions for users via phone, email, live chat, and instant message

Requirements:

  • 2+ years of IT Support, Help Desk, Network Administration, and/or Mobile Device Management Experience
  • Experience providing technical support for software applications, mobile devices, hardware, and network systems
  • Technical support experience with hardware, network systems, mobile devices, and software applications
  • Knowledge of the majority or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.
  • IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP)
  • Requires an ACTIVE Secret or Top-Secret Clearance

What We Offer:

  • Salary Range: $60,000 - $70,000 *depending on experience & non-negotiable above $70k*
  • Full Benefits: Cigna Medical, Dental, and Vision, 401k, etc
  • Shift: 6AM EST- 3PM EST

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