Customer Service Representative

3 weeks ago


Culver City, California, United States American Automobile Association Full time

Retail Service Specialist Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. In this role, you will have the opportunity to work in a fast-paced sales and service environment, providing exceptional service to our members.

Key Responsibilities:

  • Provide excellent customer service to members, responding to their needs and resolving issues in a timely and professional manner.
  • Process transactions, including cash handling and operating a point-of-sale system.
  • Assist members with various services, such as taking passport photos, planning road trips, and distributing maps and tour books.
  • Work collaboratively with colleagues to achieve sales and service goals.

Requirements:

  • Experience in retail sales, banking, or a similar customer service/sales environment.
  • Proven ability to exceed assigned sales or service quality goals.
  • Ability to work overtime, including Saturdays.
  • Experience with Microsoft Office basics.
  • Ability to travel locally when necessary.
  • A high school diploma or GED.
  • Successful completion of background check and drug screening.

Benefits:

  • Competitive starting pay range: $18.20 - $24.27.
  • Eligibility to participate in our incentive program based on achievement of organization, team, and personal performance.
  • Remarkable benefits, including health coverage, 401(K) saving plan with company match, and pension.

About Us:

American Automobile Association (AAA) is a leading provider of roadside assistance and travel-related services. With a strong commitment to customer satisfaction and employee development, we offer a dynamic and supportive work environment.



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