PT Customer Service Team Lead

4 days ago


Florence, South Carolina, United States Food Lion Full time

At Food Lion, we're committed to providing our customers with fast, easy, flexible and friendly service. As a PT Customer Service Leader, you'll play a crucial role in maintaining our high standards of customer service.

About the Role

This position is responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual. You'll work closely with your team to ensure that every customer leaves the store feeling satisfied and valued.

Key Responsibilities
  • Satisfy customers by providing prompt, accurate and friendly service while engaging them to create a positive shopping experience.
  • Greet each customer by name whenever possible and avoid personal conversations with other associates when customers are present.
  • Ensure store office functions are completed accurately and on time using accounting packets and communicate all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
  • Ensure work station and front end area of the store has a neat and clean presentation.
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunction to the Customer Service Manager or place service calls in an efficient manner.
Requirements
  • A high school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
Physical Requirements
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion.
Salary and Benefits

The estimated salary for this role is $35,000 - $40,000 per year, based on location and experience. We also offer competitive benefits packages, including health insurance, retirement plans, and paid time off.



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