Customer Service Representative
4 days ago
Firestone is a leading provider of automotive products and services. We are committed to delivering exceptional customer experiences.
Job OverviewWe are currently seeking a highly skilled Sales and Service Technician to join our team. As a Sales and Service Technician, you will be responsible for providing excellent customer service and ensuring that our customers receive the best possible experience.
Key Responsibilities:- Assess Customer Needs: Thoroughly assess the needs of our customers through direct interactions in-person or on the phone.
- Recommend Products and Services: Recommend appropriate products and/or services based on customer needs.
- Effective Communication: Effectively communicate sales and/or promotions to our customers.
- Resolve Complaints: Resolve customer complaints in a timely and suitable manner.
- Follow-up: Follow up with customers to ensure satisfaction with products/services.
- Tire Repair: Perform tire repair services including tire mounting, rotations, and balancing.
- New Tire Installs: Install new tires for our customers.
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching.
Why Join Us?At Firestone, we value our employees and offer opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.
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