Front Desk Associate
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales & Front Desk Associate at Scenthound Johns Creek / Alpharetta. As a key member of our team, you will be responsible for selling memberships, providing exceptional customer service, and driving key performance indicators.
Key Responsibilities- Drive membership sales through health and wellness education
- Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage customer profiles and records
- Manage cash drawer – responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain memberships
- Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
As a Sales & Front Desk Associate at Scenthound Johns Creek / Alpharetta, you will have the opportunity to advance your career through our training path to become a Scenthound Manager. We offer competitive hourly base pay, plus tips; sales bonuses, merit-based pay increases, and paid vacation.
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