Front Desk Supervisor
6 days ago
The Front Desk Assistant Manager is responsible for assisting the Director Front Office with the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities:- Leadership and Supervision: Assist the Director Front Office in leading and supervising the Front Desk team to ensure excellent guest service and efficient operations.
- Guest Service: Provide exceptional guest service, responding to guest requests, resolving issues, and ensuring guest satisfaction.
- Front Desk Operations: Assist with the operation of the Front Desk, including managing the front desk schedule, monitoring front desk performance, and ensuring compliance with Marriott standards.
- Revenue Management: Assist with revenue management, including analyzing rate efficiency, monitoring credit reports, and maintaining close observation of daily house count.
- Training and Development: Assist with the training and development of Front Desk staff, including coaching, counseling, and disciplining as needed.
- Communication: Maintain open and effective communication with the Front Desk team, other departments, and management to ensure seamless operations and excellent guest service.
- Problem-Solving: Identify, analyze, and resolve problems in a timely and effective manner, ensuring minimal disruption to guest service and operations.
- Compliance: Ensure compliance with Marriott standards, policies, and procedures, including those related to guest service, revenue management, and front desk operations.
- Education: High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
- Experience: At least 5 years of progressive experience in a hotel or a related field, including supervisory experience.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, employees, and management.
- Knowledge: Knowledge of hotel operations, including front desk operations, revenue management, and guest service.
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