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Customer Support Specialist
2 months ago
We are seeking a highly skilled Customer Support Representative to join our team at eatOS POS Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers in the restaurant and hospitality industry.
Key Responsibilities- Provide consultative support to customers via phone, email, and chat to resolve product and service inquiries.
- Deal directly with customers to understand their needs and provide solutions.
- Collaborate with internal departments to ensure seamless customer experience.
- Record and maintain customer interactions and feedback.
- Identify and escalate customer complaints to designated resources.
- Previous experience in customer-facing roles, preferably in SaaS or restaurant management systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in MS Office applications and basic computer skills.
- Strong problem-solving and analytical skills.
- Competitive salary and benefits package.
- Opportunity to work with a cutting-edge restaurant management system.
- Collaborative and dynamic work environment.
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional support. If you have a strong background in customer service and a desire to work in a fast-paced startup environment, we encourage you to apply.
