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Customer Support Specialist
2 months ago
Huckberry is seeking a Customer Experience Associate who excels in delivering exceptional support across various communication channels, including email, phone, and live chat. If you possess empathy, emotional intelligence, and a passion for assisting customers, you may be the ideal candidate for our organization. A genuine interest in Huckberry products and gear is highly advantageous.
This position offers a hybrid work model, allowing for both on-site and remote work flexibility.
This is a seasonal opportunity with potential weekend and evening commitments.
Shifts may vary, and candidates should indicate their preferred working hours during the application process.
Key Responsibilities- Addressing inquiries related to Huckberry's products, marketing initiatives, and editorial content through various communication methods.
- Taking ownership of the customer experience and striving to surpass customer expectations.
- Proactively identifying solutions to challenges and suggesting enhancements.
- Collaborating with brand partners to resolve customer issues effectively.
- Maintaining a reliable home internet connection.
- Availability for evening and weekend shifts as required.
- Must be located and authorized to work in the relevant state.
- A strong affinity for engaging with individuals and fostering relationships.
- Ability to empathize with customers in a sincere manner, demonstrating genuine concern for their issues.
- Capable of making informed decisions and resolving problems without explicit guidelines.
- Proficient in simplifying complex issues for clear communication.
- Skilled in planning, organizing, and prioritizing tasks, as this role encompasses various responsibilities.
- A curious mindset with a desire to explore and understand new products, brands, and systems.
- Possession of a reliable home internet connection with a minimum speed requirement.
- Experience with platforms such as ZenDesk and Slack is a plus.
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with employer contributions.
- Employer-sponsored life and long-term disability insurance.
- Accrual of paid vacation and sick leave.
- Flexible work-from-home arrangements.
- Generous employee discounts on our products.
Huckberry is a prominent men's lifestyle retailer and media organization. We are trusted by millions as their primary source for innovative gear, lifestyle inspiration, and much more. Our brand has been recognized as one of the most disruptive consumer brands, collaborating with notable figures and brands.
Huckberry is committed to fostering a diverse workforce and providing an inclusive environment where all individuals can thrive. Our employment decisions are based solely on merit and business needs.
