IT Operations Manager

3 days ago


Southfield, Michigan, United States Insight Global Full time
Job Summary

We are seeking an experienced IT Operations Manager to lead our technology function at Insight Global. The successful candidate will be responsible for managing daily operations of all Information Technology for our company locations.

Key Responsibilities
  • IT System Management: Ensure all critical IT systems, including network, servers, applications, communications, internet/Wi-Fi, videoconferencing, cyber security, data backup/recovery, and equipment, are maintained and available 24/7.
  • Strategic Vision: Set a strategic vision for our technology platforms, aligned with key business goals.
  • Cyber Security: Coordinate cyber security controls around all internal systems and users.
  • Vendor Management: Synchronize 3rd party/vendor management around applications, networks, telecommunications, and help desk at all company sites.
  • IT Operations: Oversee IT operations, including management of corporate business applications and service desk.
  • System Design and Implementation: Manage the design, implementation, and maintenance of IT systems and software.
  • Technology Evaluation: Identify, evaluate, and recommend key technologies required to support and improve business processes centered in the CloudSuite platform.
  • Project Management: Oversee projects to ensure they are aligned with organizational goals and strategic plans.
  • Resource Allocation: Ability to manage a complex mix of projects while optimizing resource allocation based on strategy and business goals.
  • Backup and Recovery: Ensure proper systems backup and recovery processes are in place.
  • Vendor Negotiation: Assist with management and negotiation of contracts with third-party vendors.
Requirements
  • Experience: Strong preference for a candidate with experience managing Info Cloud Suite Distribution.
  • Technical Skills: SQL and experience with reporting platforms such as Phocas and Power BI preferred. Proficient with API, ERP, EDI.
  • Business Acumen: Experience with distribution model and technologies and their integration with the supply chain process.
  • Leadership: Experience defining IT strategy, including the cost-effectiveness benefit of security initiatives in the context of overall business risk mitigation and the company's operational objectives.
  • Soft Skills: Self-starter, driven, and motivated individual with strong written and verbal communication skills, inquisitive mind, strategic thinking ability, and willingness to embrace an entrepreneurial work environment.
  • Desired Skills: Experience implementing a Distribution ERP system and 8+ years of IT-related work experience.

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