Disaster Response Specialist

3 days ago


Austin, Texas, United States Texas Department of Aging & Disability Services Full time
Job Summary:
As a Disaster Assistance Specialist II with the Texas Department of Aging & Disability Services, you will play a critical role in supporting individuals and households affected by disasters. This position is responsible for determining eligibility for grants under the Other Needs Assistance (ONA) program, part of the Federal Assistance for Individuals and Households Program (IHP).

Key Responsibilities:

• Review and verify case information to ensure compliance with Federal and State guidelines.
• Issue FEMA disaster assistance grants according to Federal and State regulations.
• Respond to statewide inquiries and requests for assistance using an automatic call distribution (ACD) system via the toll-free State Disaster Assistance Help Line.

Essential Functions:

• Case Management & Compliance: Handles routine case management tasks, including determining eligibility and processing disaster assistance grants under FEMA's IHP. Researches and analyzes information to ensure compliance with Federal and State guidelines.
• Inquiries & Assistance: Responds to statewide inquiries and requests for assistance using the ACD system.
• Interviews & Information Gathering: Conducts interviews with applicants, their authorized representatives, and third parties to gather and verify information.
• Payment & Documentation: Utilizes the Disaster Assistance Payment Program (DAPP) to check grant payment information and uses the National Emergency Management Information System (NEMIS) to document, update, and review case records.

Requirements:

• Knowledge of Federal and state guidelines relevant to the IHP.
• Ability to operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook, and Excel.
• Effective communication and time management skills.

What We Offer:
The Texas Department of Aging & Disability Services offers a rewarding work environment with opportunities for professional growth and development. This position is telework-eligible after a successful 30-day probationary/training period and is eligible for full State of Texas benefits.

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