Service Account Manager
4 weeks ago
The Service Account Manager position at Carrier is responsible for driving profitable execution, growth, and satisfaction of customer accounts. This role requires a leader who can drive productivity, development, and retention of their team while delivering results within the team and assisting in developing client relationships.
Key Responsibilities
Responsible for overall team safety performance and adherence to established programs and protocols.
Lead the development of assigned teams, including project managers and technical teams, through regular 1-on-1 meetings and learning plans to ensure individual growth and development.
Partner with HR and area leadership to determine individual performance and course corrections as needed.
Drive team discovery, quoting, approval, and execution of field service work to enable account expansion opportunities and T&M growth within assigned portfolio targets.
Forecast team deliverables, including service agreement cost expectations, T&M revenue, and project POC revenue for assigned accounts monthly.
Communicate with area service manager and operations manager status that roll up to area forecast.
Requirements
High School Diploma or GED
5+ years of experience in the low voltage sub-contracting industry, including the HVAC controls industry
1+ years of experience with the Microsoft Office Suite
Clean and valid driver's license
Preferred Qualifications
Bachelor's Degree from a recognized college or university in building HVAC with a focus on building automation controls (3- or 4-year program)
Field experience and an understanding of the installation and operation of Automated Logic Controls and ability to understand/navigate third-party control systems and integrations.
Strong project management skills.
Proficiency in MS Office and advanced estimating and execution tools required. Experience with cloud-based delivery tools (ServiceMax, SalesForce, Cora), and other tools preferred.
A true team player who has the customer's best interests first and foremost.
Carrier is an Equal Opportunity/Affirmative Action Employer
Carrier is committed to diversity and inclusion. We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.
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