Guest Services Representative

5 days ago


Pigeon Forge, United States TownePlace Suites RiverwalkPigeon Forge Full time
About Our Night Auditor Role

We're seeking a highly organized and detail-oriented Night Auditor to join our team at TownePlace Suites Riverwalk/Pigeon Forge. As a key member of our front desk team, you'll be responsible for managing the front desk operations during non-peak hours, ensuring seamless guest check-ins and check-outs.

Key Responsibilities:
  • Process guest check-ins and check-outs, handling payments, and verifying billing information.
  • Confirm guest information, room rate, and selection of room(s), providing timely updates on any changes or issues.
  • Code electronic keys and assist guests with reservations and requests in a friendly, professional manner.
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction.
  • Run Night Audit Process every night, maintaining accurate records and reports.
Requirements:
  • Guest service experience preferred, with a strong background in hospitality and customer-facing roles.
  • Professional, mature, reliable, and able to maintain confidentiality.
  • Previous hotel experience a plus, with knowledge of local area to answer guest questions.
  • Attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
  • Excellent written and verbal communication skills, with a focus on professionalism and diplomacy.
Salary Range:

$45,000 - $60,000 per year, depending on experience and qualifications.

We offer a comprehensive benefits package, including paid PTO, free telehealth program, daily pay through Zayzoon, and optional voluntary benefits such as dental, vision, STD, LTD, life insurance, and generous travel benefits.



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