Customer Service Representative

6 days ago


Pigeon Forge, Tennessee, United States Hilton Grand Vacations, Inc. Full time

About Us

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Hilton Grand Vacations, Inc. is a company where helping people get away helps you get ahead.

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Our team provides exceptional service to our guests, ensuring they have an unforgettable experience with us.

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Job Summary

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We are seeking a talented Customer Service Representative or Guest Experience Coordinator who will be responsible for delivering outstanding customer experiences and building long-term relationships with our valued clients.

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Key Responsibilities

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  • Provide exceptional guest services by responding to inquiries, resolving issues, and escalating concerns as needed.
  • Analyze and resolve customer complaints in a professional and empathetic manner.
  • Collaborate with other teams to ensure seamless communication and delivery of our brand promise.
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Requirements

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  • A minimum of [salary: $40,000] per year salary or [salary: $19.50] per hour rate based on 2080 hours worked annually (not guaranteed).
  • High school diploma or equivalent required; degree in hospitality, business, or related field preferred.
  • Proven customer service skills with the ability to handle multiple requests simultaneously.
  • Excellent communication, problem-solving, and conflict resolution skills.
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Benefits

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  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A competitive compensation package, including [salary: $40,000] per year base pay, performance-based bonuses, and benefits.
  • The opportunity to work in a dynamic environment with a collaborative team.


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