Customer Experience Representative
1 week ago
We are seeking a seasoned Guest Service Representative to join our team at Embassy Suites Pigeon Forge. As a critical member of our front office staff, you will play a pivotal role in creating memorable experiences for our guests.
About Our Company:
Kana Hotel Group is a pioneering hotel development and management company, renowned for its commitment to excellence. Our portfolio boasts some of the most impressive hotels in the industry, including the picturesque Embassy Suites Pigeon Forge. We strive to foster a culture of innovation, collaboration, and exceptional customer service.
Essential Duties:
- Facilitate smooth check-in and check-out processes for guests
- Offer expert recommendations for local restaurants, attractions, and activities
- Respond promptly to guest inquiries and resolve issues efficiently
- Work flexibly, including weekends and holidays
Benefits and Incentives:
- Flexible medical plan options to suit your needs
- Ample vacation and sick time to recharge
- Access to exclusive brand-specific employee discounts
- Opportunities for professional growth and advancement
Compensation Package:
The estimated annual salary for this role is between $42,000 and $60,000, depending on your level of expertise.
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