ServiceNow CSM Architect

1 week ago


Atlanta, Georgia, United States Lyons Consulting Group Full time
Job Description

Job Title: ServiceNow CSM Architect

Job Summary:

We are seeking a highly skilled ServiceNow CSM Architect to join our team at Lyons Consulting Group. As a ServiceNow CSM Architect, you will play a critical role in designing and implementing reliable, efficient, scalable, and business-oriented solutions based on the Now platform.

Key Responsibilities:

  • Participate and actively support business initiatives by building solutions that meet business needs.
  • Design and architect complex systems that are integrated with ServiceNow.
  • Demonstrate the value of the Now Platform with business stakeholders and translate business outcomes into technical requirements.
  • Develop and implement systems using Agile/Scrum methodology.
  • Lead client workshops with customers across business and IT.
  • Collaborate with cross-functional teams to deliver high-quality solutions.

Requirements:

  • Strong consulting experience in design, architecture, and implementation of ServiceNow Customer Workflows.
  • Understanding of key technologies relevant to ServiceNow integration solutions.
  • Experience with scripting in ServiceNow and working with JavaScript-HTML5, Jelly, jQuery, and AngularJS.
  • Experience in standing up greenfield ServiceNow solutions to support Service Desk operations.
  • ServiceNow Certifications in CSA and CIS in at least one of ITSM, HRSD, CSM, or ITOM Product Family.

Preferred Qualifications:

  • Experience with SAP ECC or SAP Business Suite design and integration.
  • Experience with IVR and Telephony System design and integration.
  • Experience in designing Virtual Agent/Chat Bot solutions with ServiceNow native tools.
  • Good understanding of ServiceNow Licensing constructs.
  • Experience working with Retail clients, especially those operating in corporate and franchise models.

What We Offer:

  • Flexible work arrangements.
  • Comprehensive healthcare and well-being programs.
  • Financial well-being programs, including (k) and Employee Share Ownership Plan.
  • Paid time off and paid holidays.
  • Paid parental leave.
  • Family building benefits, including adoption assistance, surrogacy, and cryopreservation.
  • Disaster Relief.

About Us:

Lyons Consulting Group is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. We are a responsible and diverse organization of over 10,000 team members in more than 50 countries. With our strong 55-year heritage and deep industry expertise, we are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast-evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering, and platforms. We reported global revenues of €22 billion.



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