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Senior ServiceNow Solution Architect

2 months ago

Atlanta, Georgia, United States Alldus Full time
Job Description

**About the Role**

We are seeking a highly skilled and experienced Senior ServiceNow Solution Architect to join our team at Alldus. As a key member of our organization, you will be responsible for driving the architecture, development, and deployment of custom applications on the ServiceNow platform.

Key Responsibilities:

  • Solution Architecture & Design:
  • Lead the design and architecture of scalable, robust, and innovative custom applications using ServiceNow AppEngine.
  • Develop technical architecture documents, high-level and detailed design specifications to guide development teams.
  • Application Development & Implementation:
  • Oversee the full lifecycle of application development on the ServiceNow platform, from concept to deployment.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions using ServiceNow AppEngine.
  • Ensure that applications are developed in accordance with best practices, governance standards, and security requirements.
  • Integration & Customization:
  • Design and implement complex integrations between ServiceNow and other enterprise systems using REST/SOAP APIs, IntegrationHub, and custom scripts.
  • Customize and enhance existing ServiceNow applications to meet evolving business needs.
  • Leadership & Mentoring:
  • Provide technical leadership and mentorship to development teams, fostering a culture of innovation and continuous improvement.
  • Enable a citizen Developer community with corresponding best practices and predefined standard governance mechanisms.
  • Be the single point of contact for technical questions and guide through the Development journey.
  • Lead architectural review sessions, code reviews, and performance tuning efforts.
  • Strategic Planning & Execution:
  • Collaborate with IT and business leaders to align ServiceNow solutions with organizational goals and strategies.
  • Identify opportunities for process optimization and automation using ServiceNow capabilities.
  • Drive the adoption of new ServiceNow features and capabilities, staying current with platform advancements.
  • Global Governance & Methodology:
  • Work within the global ServiceNow platform governance framework, ensuring compliance with globally defined methodologies and processes.
  • Adapt and implement global standards, guidelines, and best practices to meet local requirements while maintaining alignment with overall governance.
  • Participate in global governance meetings and contribute to the continuous improvement of the ServiceNow governance model.
  • Quality Assurance & Support:
  • Establish and enforce quality assurance standards and best practices for ServiceNow application development.
  • Provide advanced technical support and troubleshooting for complex ServiceNow issues in alignment with the global AMS.
  • Ensure the reliability, availability, and performance of ServiceNow applications in alignment with the global AMS.

Qualifications & Experience:

  • Education:
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred.
  • Experience:
  • At least 5 years of hands-on experience with ServiceNow platform development and architecture.
  • Proven track record in designing and deploying custom applications using ServiceNow AppEngine.
  • Extensive experience with AppEngine, ITSM, ITOM, ITBM, HRSD, CSM modules of ServiceNow.
  • Experience working within and adhering to a global IT governance framework.