Hotel Guest Service Representative

7 days ago


San Antonio, Texas, United States Courtyard by Marriott Full time

About the Role: We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent at Courtyard by Marriott. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and resolving any guest concerns in a timely and professional manner.

Key Responsibilities:

  • Greet guests warmly and provide personalized service to create a positive first impression
  • Manage guest registrations, check-ins, and check-outs with accuracy and efficiency
  • Handle guest inquiries, resolve complaints, and respond to special requests in a prompt and courteous manner
  • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
  • Maintain a clean and organized front desk area, promoting a welcoming atmosphere for guests

About the Salary: The estimated annual salary for this position is $40,000 - $60,000, depending on experience and qualifications.

What You'll Need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic computer skills and knowledge of hotel software systems
  • High school diploma or equivalent required; associate's degree or higher preferred

Benefits: As a valued member of our team, you will enjoy a range of benefits, including competitive pay, opportunities for advancement, and a comprehensive training program.



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