Hotel Guest Service Representative
7 days ago
About the Role: We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Agent at Courtyard by Marriott. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and resolving any guest concerns in a timely and professional manner.
Key Responsibilities:
- Greet guests warmly and provide personalized service to create a positive first impression
- Manage guest registrations, check-ins, and check-outs with accuracy and efficiency
- Handle guest inquiries, resolve complaints, and respond to special requests in a prompt and courteous manner
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain a clean and organized front desk area, promoting a welcoming atmosphere for guests
About the Salary: The estimated annual salary for this position is $40,000 - $60,000, depending on experience and qualifications.
What You'll Need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Basic computer skills and knowledge of hotel software systems
- High school diploma or equivalent required; associate's degree or higher preferred
Benefits: As a valued member of our team, you will enjoy a range of benefits, including competitive pay, opportunities for advancement, and a comprehensive training program.
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Guest Services Representative
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San Antonio, Texas, United States Courtyard by Marriott Full timeWe are looking for a talented Guest Services Representative to join our team at Courtyard by Marriott. As a key member of our front desk team, you will be responsible for ensuring that our guests have an exceptional stay with us. The estimated salary for this role is $40,000-$50,000 per year.About the Role:This position involves coordinating and...
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