Technical Program Manager, Platform and Reliability Specialist

7 days ago

San Francisco, California, United States Stripe Full time
About Stripe

Stripe is a leading financial infrastructure platform for businesses, providing a range of services to help companies grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead.

About the Team

The infrastructure team at Stripe provides efficient and optimized infrastructure for the company's products, enabling Stripe developers to achieve their highest potential. The TPM team supports the infrastructure org, with deep technical expertise in software engineering infrastructure and distributed systems.

Job Summary

We are seeking a Technical Program Manager to play a key role within engineering and drive programs that span across Stripe in the core areas of Stripe's payment systems and underlying infrastructure. The successful candidate will be responsible for the successful definition, cross-functional strategy, planning and execution of large-scale technical programs that help to solve complex problems and enable products and infrastructure at scale.

Responsibilities
  • Operationalize and execute on key cross-functional programs spanning all engineering organizations, including managing operation reviews, optimization proposals, and driving reliability at scale.
  • Execute on technical programs that require systems and engineering-level knowledge.
  • Partner with Engineering Managers, Product Managers, and other Technical Program Managers to define, scope, and improve the operational efficiency needs within the teams.
  • Develop, implement, and iterate on program management procedures, frameworks, and metrics to achieve goals with defined success criteria.
  • Develop, define, and report on program health, success metrics, and active progress.
  • Define and standardize documentation and good project communication processes.
  • Leverage data to drive strategic decisions and reporting at the leadership level.
  • Create canonical documentation of plans and processes, driving consistency and build alignment across teams.
Requirements
  • 12+ years of software engineering, systems engineering, or technical product/program management experience.
  • Experience in core infrastructure technology and cloud-native infrastructure services.
  • A track record of providing program management during all phases of software development from kick-off to ship, demonstrating critical thinking, challenging the norms, and thought leadership.
  • Strong written and verbal communication skills, building strong relationships with stakeholders, teams, and senior leaders around the organization.
  • Ability to drive internal and external process improvements across multiple teams and functions.
  • Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.
Preferred Qualifications
  • Proficient knowledge in deep software architecture, systems design, and best practices for database replication, high availability, failover scenarios, and recovering from infrastructure disasters.
  • Excellent analysis skills and data querying experience within large-scale platforms, infrastructure, and organizations.
  • Good SQL, Python scripting, and programming skills.
  • Ability to build MVPs/Prototypes of tools using React/Ruby.

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