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Reliability Engineer

2 months ago

San Francisco, California, United States Early Warning Services LLC Full time
About the Role

We are seeking a highly skilled Reliability Engineer to join our team at Early Warning Services LLC. As a key member of our platform operations team, you will be responsible for ensuring the stability, performance, and growth of our critical business platforms.

Key Responsibilities
  • Platform Stability and Performance
    • Partner with Development to ensure the stability and performance of our business platforms.
    • Identify and resolve application performance challenges through monitoring, customer feedback, and team member feedback.
    • Suggest technical solutions to product or ART teams to increase performance and remove customer friction.
  • Documentation and Knowledge Management
    • Document, manage, and support code deployments into upper environments.
    • Create and update documentation focused on applications, services, infrastructures, business requirements, testing, and other processes and/or procedures.
  • Collaboration and Communication
    • Partner with all integrated applications and teams to identify, clarify, collaborate, and execute infrastructure upgrades and vulnerability remediation.
    • Provide training and mentorship to Production Reliability Engineers and Production Control Analysts.
    • Work closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate and agree upon requirements, priorities, etc.
  • Problem-Solving and Analysis
    • Analyze problems and review multiple alternate solutions, including analysis of advantages and disadvantages, and make decisions.
    • Relate business needs to system capabilities and fully understand the role of the systems and impacts to the business.
  • Process Improvement
    • Identify areas where efficiencies and/or automation could improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience.
    • Prioritize, manage, and keep current tasks, stories, and assignments within the team Kanban board.
  • Incident Management
    • Assist in triage, manage, and support incidents tickets and their corresponding Service Level Agreements.
  • Communication and Reporting
    • Provide or automate reports and status updates for timely delivery required for projects, leaders, and others.
  • Security and Compliance
    • Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data.
Requirements
  • Education and Experience
    • Minimum of 5 or more years of related experience.
    • Education and/or experience typically obtained through completion of a bachelor's degree in Computer Science, Business, or related field.
  • Skills and Knowledge
    • Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
    • Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures.
    • Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
  • Personal Qualities
    • Ability to analyze problems and review multiple alternate solutions.
    • Ability to relate business needs to system capabilities.
    • Strong attention to detail and accuracy.
    • Effective verbal and written communications skills.
Preferred Qualifications
  • Recent experience with Application Support.
  • Experience with Oracle, SQL, Java, and/or Linux.
  • Experience with F5, IBM MQ, AWS, Splunk and/or AppDynamics is helpful.
  • Amazon Cloud certification.