Customer Support Professional
3 weeks ago
The role of a Customer Success Specialist at Zoomph is to ensure clients receive exceptional support and service. This involves providing frontline support, managing tickets, and collaborating with teams to resolve issues efficiently.
Key responsibilities include addressing client inquiries, troubleshooting technical issues, and maintaining high customer satisfaction. The ideal candidate has strong communication skills, problem-solving abilities, and a passion for delivering excellent customer service.
We are seeking a skilled professional who can provide expert-level support to clients by identifying and resolving complex technical issues. The successful candidate will collaborate with the Accounts team to lead initiatives for providing in-depth platform insights through custom reports and data analysis.
A key aspect of this role is cross-functional task management and collaboration. The specialist will work closely with Account Management, Product, and Engineering to streamline issue resolution and participate in strategic planning sessions to prioritize product improvements based on customer feedback.
The Customer Success Specialist will also be responsible for mentoring and training team members, acting as a point of escalation for complex client issues, and ensuring that support standards are maintained across the team.
This position offers opportunities for growth and development, and we encourage candidates with a strong background in customer support and technical expertise to apply.
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Customer Support Lead
19 hours ago
Reston, Virginia, United States NorthHill Technology Full time**Job Summary:**We are seeking a highly skilled Customer Support Lead to join our NorthHill Technology team. The ideal candidate will have 8 years of experience in IT or Software Application related customer support services, with a bachelor's degree.The Customer Support Lead will serve as a working lead of a Customer Relationship and Services Support...
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Customer Service and Support Specialist
2 months ago
Reston, Virginia, United States beBee Professionals Full time $30,000 - $45,000In beBee Professionals, we are looking for a dedicated professional to provide exceptional customer support in Reston, United States. This role involves delivering top-notch service by answering inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond promptly to customer inquiries via phone, email, or chat, providing...
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Customer Support Expert
3 weeks ago
Reston, Virginia, United States Zoomph Full timeAbout the Role: We are seeking a skilled Customer Support Expert to join our team at Zoomph. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and ensuring our clients receive top-notch support and service.Main Responsibilities:Provide expert-level support to clients by identifying and resolving...
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Dedicated Customer Liaison
2 days ago
Reston, Virginia, United States Dunhill Professional Search & Government Solutions Full timeAbout the RoleThis is an exciting opportunity for a skilled customer service representative to join our team in a fully remote capacity. As a dedicated customer liaison, you will be responsible for providing exceptional support to American consumers who have labor-related questions. This role requires strong communication skills, attention to detail, and the...
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Customer Support Specialist
4 days ago
Reston, Virginia, United States Talent Software Services Full timeAbout Talent Software ServicesTalent Software Services is a leading provider of digital assessment and customer engagement solutions to educational institutions. Our mission is to deliver exceptional customer experiences while supporting the implementation of state accountability programs.Job DescriptionWe are seeking an experienced Customer Care Specialist...
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Customer Support Director
3 weeks ago
Reston, Virginia, United States E-volve Technology Systems, Inc. Full timeAbout the OpportunityE-volve Technology Systems, Inc. is hiring a Customer Support Director to serve as a working lead of a Customer Relationship and Services Support Center in support of an Intelligence Community program. This role will be responsible for managing a team of 7-8 personnel and providing customer relationship management and end-user system...
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Customer Support Specialist
3 days ago
Reston, Virginia, United States NuAxis Innovations Full timeAbout Us">NuAxis Innovations is a federal IT company on a mission to make customer experience the center of every government solution. We have a unique approach, focusing on making people the center of every federal IT initiative. Our technologists are dedicated to helping our clients succeed.Job SummaryWe are currently seeking a talented and motivated Call...
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IT Support Professional
1 month ago
Reston, Virginia, United States Cornerstone Defense Full timeJob SummaryAt Cornerstone Defense, we are seeking a skilled Software Support Specialist to provide expert technical assistance to our customers.Key ResponsibilitiesServe as the primary point of contact for customers seeking technical support through our ticketing system.Employ advanced diagnostic techniques and questioning methods to resolve technical...
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Remote Support Specialist
2 days ago
Reston, Virginia, United States Dunhill Professional Search & Government Solutions Full timeJob DescriptionWe are seeking a dedicated customer liaison to join our team in a fully remote capacity. As a customer service representative, you will be responsible for providing exceptional support to American consumers who have labor-related questions. This role requires strong communication skills, attention to detail, and the ability to work effectively...
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Technical Support Professional
2 weeks ago
Reston, Virginia, United States Cornerstone Defense Full timeCornerstone Defense is seeking a Technical Support Professional to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers.You will serve as the first point of contact for customers seeking technical assistance through our ticketing system and perform remote troubleshooting using diagnostic...
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Customer Support Specialist
22 hours ago
Reston, Virginia, United States Talent Software Services Full timeJob OverviewTalent Software Services is seeking a skilled Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to clients in the education sector. As an Assessment Implementation Liaison, you will work closely with internal teams and external stakeholders to resolve complex...
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Customer Support Analyst
3 weeks ago
Reston, Virginia, United States Evolver Federal Full timeJob Title: Customer Support AnalystEvolver Federal is seeking a highly skilled Customer Support Analyst to join our team in supporting our NIH customer in Bethesda, MD. In this role, you will serve as the primary point of contact for users, providing timely and effective support via multiple channels.Key Responsibilities:Handling user inquiries and technical...
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Technical Support Professional
3 weeks ago
Reston, Virginia, United States Apptium Technologies Full timeAbout the PositionWe are looking for a talented Technical Support Specialist to join our team at Apptium Technologies. As a Product Support Engineer, you will be responsible for delivering exceptional software support to our customers and partners.You will analyze and resolve complex technical issues, manage customer escalations, and collaborate with our R&D...
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Administrative Support Professional
3 weeks ago
Reston, Virginia, United States Securiport Full timeJob Title: Administrative Support ProfessionalEstimated Salary:$60,000 - $80,000 per annum.The Securiport team is seeking an experienced Administrative Support Professional to provide exceptional administrative support to the Admin Division. This role involves providing professional telephone services, meeting and greeting visitors, preparing conference...
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Customer Support Specialist
4 days ago
Reston, Virginia, United States Aston Carter Full timeJob DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at Aston Carter.About the Role:This is a remote position that requires excellent communication and customer service skills.You will serve as a direct point of contact for individuals registering for federal assistance, asking questions about prior registration, and...
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Reston, Virginia, United States American Society of Civil Engineers (ASCE) Full timeMembership Applications and Customer Service RepresentativeWe are seeking a detail-oriented and customer-focused individual to join our team as an Applications/Records Representative. In this role, you will be responsible for processing membership applications, renewals, and other routine customer service support tasks.Main Responsibilities:Analyze and...
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Infrastructure Support Specialist
3 days ago
Reston, Virginia, United States ABBTECH Professional Resources Full timeJob DetailsWe are seeking a highly skilled Network Engineer to join our team at ABBTECH Professional Resources. As a key member of our IT team, this individual will play a critical role in supporting and developing the networks used by our organization.Responsibilities:Create and implement computer networks, including mainframes, VPNs, routers, and other...
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Junior Network Support Professional
2 weeks ago
Reston, Virginia, United States Serigor Inc. Full timeWe are seeking a highly motivated and detail-oriented Junior Network Support Professional to join our team at Serigor Inc. in Fairfax, VA. This is an excellent opportunity to develop your skills and enhance your career in IT networking.The estimated salary for this position is $80,000 - $105,000 per year, depending on experience. We are looking for someone...
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Administrative Support Professional
3 weeks ago
Reston, Virginia, United States AT-RISK International Full timeJob SummaryThe Administrative Support Specialist plays a critical role in supporting the Finance and Human Resource teams by performing general administrative tasks, assisting with vendor management, providing invoicing and reconciliation support, and managing office equipment and supplies. The successful candidate will have an associate degree in office...
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FHA Customer Service Professional
3 days ago
Reston, Virginia, United States Leidos Full timeAbout the JobAs a FHA Customer Service Professional, you will be responsible for providing outstanding customer service to clients by responding to their inquiries regarding FHA guidelines and procedures. Your role will involve utilizing your knowledge of the mortgage industry to locate answers in a knowledge database and documenting all contacts in a...