Customer Support Expert

1 day ago


Reston, Virginia, United States Zoomph Full time
About the Role: We are seeking a skilled Customer Support Expert to join our team at Zoomph. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and ensuring our clients receive top-notch support and service.

Main Responsibilities:
  • Provide expert-level support to clients by identifying and resolving complex technical issues, performing in-depth troubleshooting, and creating tailored solutions.
  • Create customized responses and perform advanced platform configurations for specific client use cases, ensuring precise alignment with customer needs.
  • Collaborate with the Accounts team to develop initiatives for providing in-depth platform insights through custom reports, data exports, and data analysis for key accounts.

Requirements:
  • Bachelor's Degree or equivalent experience
  • 1-3 years of experience in a customer support role within a SaaS or technology-driven environment, with demonstrated success in handling complex technical issues and managing customer relationships.
  • Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot), as well as familiarity with Excel, XML, JSON, or similar data query languages to extract and analyze customer data.
  • Strong problem-solving abilities with a data-driven approach to identifying, tracking, and resolving customer issues efficiently.

What We Offer:
  • A competitive salary of $65,000 per year, commensurate with experience
  • A dynamic and supportive work environment


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