Customer Support Expert
1 day ago
Main Responsibilities:
- Provide expert-level support to clients by identifying and resolving complex technical issues, performing in-depth troubleshooting, and creating tailored solutions.
- Create customized responses and perform advanced platform configurations for specific client use cases, ensuring precise alignment with customer needs.
- Collaborate with the Accounts team to develop initiatives for providing in-depth platform insights through custom reports, data exports, and data analysis for key accounts.
Requirements:
- Bachelor's Degree or equivalent experience
- 1-3 years of experience in a customer support role within a SaaS or technology-driven environment, with demonstrated success in handling complex technical issues and managing customer relationships.
- Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot), as well as familiarity with Excel, XML, JSON, or similar data query languages to extract and analyze customer data.
- Strong problem-solving abilities with a data-driven approach to identifying, tracking, and resolving customer issues efficiently.
What We Offer:
- A competitive salary of $65,000 per year, commensurate with experience
- A dynamic and supportive work environment
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