Customer Support Director

1 week ago


Reston, Virginia, United States E-volve Technology Systems, Inc. Full time
About the Opportunity

E-volve Technology Systems, Inc. is hiring a Customer Support Director to serve as a working lead of a Customer Relationship and Services Support Center in support of an Intelligence Community program. This role will be responsible for managing a team of 7-8 personnel and providing customer relationship management and end-user system support for numerous business system applications and related tools.

Job Description

The ideal candidate will have direct experience managing a staff of 7-8 personnel and providing customer relationship management and end-user system support for numerous business system applications and related tools.

Key Responsibilities
  • Serve as a working lead of a Customer Relationship and Services Support Center in coordination with contract Program Managers.
  • Manage and mentor a staff of 7-8 personnel and conduct performance assessments and constructive feedback discussions.
  • Work with Program Managers to provide effective and efficient management and execution of contract services and deliverables.
Requirements
  • U.S. citizenship
  • Current TS/SCI Security clearance
  • Current CI poly or eligibility to obtain CI poly
  • 8 years of relevant experience with a bachelor's degree OR 6 years of relevant experience with a master's degree required for consideration.
Estimated Salary Range$72,000 - $130,000 (annualized USD).

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