Customer Support Director
1 week ago
E-volve Technology Systems, Inc. is hiring a Customer Support Director to serve as a working lead of a Customer Relationship and Services Support Center in support of an Intelligence Community program. This role will be responsible for managing a team of 7-8 personnel and providing customer relationship management and end-user system support for numerous business system applications and related tools.
Job DescriptionThe ideal candidate will have direct experience managing a staff of 7-8 personnel and providing customer relationship management and end-user system support for numerous business system applications and related tools.
Key Responsibilities- Serve as a working lead of a Customer Relationship and Services Support Center in coordination with contract Program Managers.
- Manage and mentor a staff of 7-8 personnel and conduct performance assessments and constructive feedback discussions.
- Work with Program Managers to provide effective and efficient management and execution of contract services and deliverables.
- U.S. citizenship
- Current TS/SCI Security clearance
- Current CI poly or eligibility to obtain CI poly
- 8 years of relevant experience with a bachelor's degree OR 6 years of relevant experience with a master's degree required for consideration.
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Customer Support Expert
1 week ago
Reston, Virginia, United States Zoomph Full timeAbout the Role: We are seeking a skilled Customer Support Expert to join our team at Zoomph. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences and ensuring our clients receive top-notch support and service.Main Responsibilities:Provide expert-level support to clients by identifying and resolving...
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Customer Support Professional
1 week ago
Reston, Virginia, United States Zoomph Full timeThe role of a Customer Success Specialist at Zoomph is to ensure clients receive exceptional support and service. This involves providing frontline support, managing tickets, and collaborating with teams to resolve issues efficiently.Key responsibilities include addressing client inquiries, troubleshooting technical issues, and maintaining high customer...
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Customer Support Analyst
6 days ago
Reston, Virginia, United States Evolver Federal Full timeJob Title: Customer Support AnalystEvolver Federal is seeking a highly skilled Customer Support Analyst to join our team in supporting our NIH customer in Bethesda, MD. In this role, you will serve as the primary point of contact for users, providing timely and effective support via multiple channels.Key Responsibilities:Handling user inquiries and technical...
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Strategic Technology Director
7 days ago
Reston, Virginia, United States Mount Indie Full timeAbout Mount IndieAt Mount Indie, we prioritize our people, fostering a culture of innovation, collaboration, and growth. Our team is passionate about making a difference for our customers and the missions we support.Job DescriptionWe are seeking a highly skilled Strategic Technology Director to lead our technology portfolio and drive impactful solutions for...
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Automotive Service Director
1 month ago
Reston, Virginia, United States Merrifield Shell Full timeAt Merrifield Shell, we're not just fixing cars - we're changing the industry. Our mission is to create a culture that will leave a lasting impact, one car at a time.About UsWe're established in the community and expanding rapidly, but more importantly, we want to meet people who are driven to succeed and make a difference. If you're looking for a company...
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Customer Support Operations Lead
1 month ago
Reston, Virginia, United States TransUnion Full timeWe are looking for a Customer Support Operations Lead to join our team at TransUnion. This is a challenging and rewarding role that will give you the opportunity to lead complex projects and develop your leadership skills.About the TeamAs a member of our Customer Support Operations team, you will work closely with the Sales team to learn the customer's needs...
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Engineering Department Director Assistant
2 weeks ago
Reston, Virginia, United States Hyatt Hotels Corporation Full timeAbout Our CompanyHyatt Hotels Corporation is a global hospitality leader dedicated to providing exceptional guest experiences. As an Assistant Director of Engineering, you will be part of a dynamic team that strives to deliver excellence in every aspect of our business. Our company culture values innovation, teamwork, and customer satisfaction.Job...
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Customer Service and Support Specialist
1 month ago
Reston, Virginia, United States beBee Professionals Full time $30,000 - $45,000In beBee Professionals, we are looking for a dedicated professional to provide exceptional customer support in Reston, United States. This role involves delivering top-notch service by answering inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond promptly to customer inquiries via phone, email, or chat, providing...
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Technical Director for Cyber Security Solutions
2 weeks ago
Reston, Virginia, United States Tiag Full timeCyber Security Leadership Opportunity TiAG is an equal opportunity employer seeking a highly skilled Cyber Security Technical Director/Principal to lead the growth and strategic direction of our Cyber Security practice. As a seasoned industry expert, you will be responsible for developing and implementing a comprehensive strategy for the practice, driving...
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Technical Program Director
2 weeks ago
Reston, Virginia, United States Leidos Full timeAbout Us:Leidos is a leading provider of innovative solutions and services to government agencies and commercial clients. Our team of experts is dedicated to delivering high-quality solutions that meet our customers' complex needs.Job Description:The Technical Program Director will lead strategy sessions on assigned proposals and collaborate with internal...
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Regional Sales Director
7 days ago
Reston, Virginia, United States Palo Alto Networks Full timeSales Visionary Wanted: We're on a mission to revolutionize the cybersecurity landscape, and we need a talented Regional Sales Director - DHS to help us get there. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the U.S. DOD and intelligence community. With a focus on complex solutions...
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Product Director
4 weeks ago
Reston, Virginia, United States Zoomph Full timeJob OverviewThe Product Director at Zoomph is a key member of our team, responsible for driving the development and launch of innovative products that meet customer needs.Salary & BenefitsWe offer a competitive salary range of $100,000 - $110,000 per year, along with a comprehensive benefits package including remote work options.Job ResponsibilitiesGather...
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Mortgage Operations Management Director
1 month ago
Reston, Virginia, United States The Federal National Mortgage Association - Fannie Mae Full timeThe Federal National Mortgage Association - Fannie Mae is seeking an experienced Mortgage Operations Management Director to lead the team in supporting customer and performance measures, focusing on completeness, timeliness, quality, and customer satisfaction. Key responsibilities include engaging with customers to understand business needs, prioritizing...
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Reston, Virginia, United States American Society of Civil Engineers (ASCE) Full timeMembership Applications and Customer Service RepresentativeWe are seeking a detail-oriented and customer-focused individual to join our team as an Applications/Records Representative. In this role, you will be responsible for processing membership applications, renewals, and other routine customer service support tasks.Main Responsibilities:Analyze and...
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IT Services Director
5 days ago
Reston, Virginia, United States Sekon Full timeJob DescriptionWe are looking for an experienced IT Services Director to join our team. The successful candidate will have a strong background in delivering complex IT services and solutions to the US Federal Government, with a focus on the Federal Health IT market.The role requires excellent communication and negotiation skills, as well as the ability to...
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Cloud Engineering Director
2 weeks ago
Reston, Virginia, United States Oracle Full timeAbout the RoleWe are seeking a highly skilled and experienced Director, Cloud Solution Engineering to lead our cloud engineering team. As a key member of our organization, you will be responsible for providing technical leadership and direction to our engineers, ensuring the successful delivery of cloud-based solutions to our customers.The ideal candidate...
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Senior Director of Business Development Strategy
4 weeks ago
Reston, Virginia, United States Next City Full timeJob OverviewWe are seeking a Senior Director of Business Development Strategy to lead our business development efforts in the hypersonic and strategic systems market. The ideal candidate will have a proven track record of success in identifying and pursuing new opportunities, developing and executing marketing and business development strategies, and...
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Senior Customer Support Specialist
2 weeks ago
Reston, Virginia, United States TransUnion Full timeAbout the Role:We are seeking a highly skilled Technical Operations Advisor to join our team. In this role, you will be responsible for consulting with customers on complex technical issues related to telecommunication products.
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Enterprise Technology Director
2 weeks ago
Reston, Virginia, United States Engility Corporation Full timeJob SummaryEngility Corporation is seeking an Enterprise Technology Director to lead the planning, execution, and delivery of software development projects.Responsibilities:Coordinate customer and stakeholder sessions to identify and refine technical and functional business requirements.Serve as a point of contact for non-routine to moderately complex...
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Director of Cyber Security Practice
2 weeks ago
Reston, Virginia, United States Tiag Full timeLead Cybersecurity InitiativesThe Technical Director/Principal will lead cybersecurity initiatives at TIAG, driving the growth and strategic direction of the Cyber Security practice. This role requires a strong background in cybersecurity, business development, and leadership.Cyber Security Practice: Develop and execute a strategy for the Cyber Security...