Customer Service and Membership Support Specialist
3 weeks ago
We are seeking a detail-oriented and customer-focused individual to join our team as an Applications/Records Representative. In this role, you will be responsible for processing membership applications, renewals, and other routine customer service support tasks.
Main Responsibilities:- Analyze and review incoming membership applications for accuracy and completeness
- Process bank renewal batches in a timely manner to ensure seamless member experience
- Provide exceptional customer service through email, chat, and telephone, addressing inquiries and concerns with professionalism and courtesy
- Send invoices and pending letters to members as needed, maintaining accurate records and ensuring timely communication
- Support the training and development of new employees, sharing expertise and knowledge to enhance team performance
- A minimum of an Associate's degree or equivalent work experience
- 2-3 years of experience in a customer service role, demonstrating strong interpersonal skills and ability to analyze documents
- Intermediate proficiency with Microsoft Office and CRM software or database systems (Personify is a plus)
- Strong organizational, communication, writing, and proofreading skills to create accurate and professional correspondence
- Ability to analyze documents and apply logical thinking to determine correct membership grade levels
- Excellent customer service and interpersonal skills, with a positive and enthusiastic demeanor
The American Society of Civil Engineers (ASCE) is a nonprofit professional membership association dedicated to advancing civil engineering for the public good. Our staff works together as a cohesive team, built on trust and striving for excellence. We foster a culture of inclusion that respects individual strengths, views, and experiences.
Work Environment and Benefits:This position is based in Reston, VA, with hybrid work-from-home flexibility in the Northern VA/DC Metro area. As a valued employee, you can expect:
A competitive annual salary of $52,000Opportunities for professional growth and development, enhancing your skills and career prospectsA dynamic and inclusive work environment that values diversity and teamwork-
Membership Growth Specialist
3 weeks ago
Reston, Virginia, United States Anytime Fitness Full timeJob DescriptionWe are seeking a Membership Growth Specialist to join our team at Anytime Fitness. As a key member of our sales team, you will be responsible for driving membership growth and providing exceptional customer service to our members.About the CompanyAnytime Fitness is the premier 24/7/365 access coaching club in the Fairfax area. We have built an...
-
Clinical Support Specialist
20 hours ago
Reston, Virginia, United States Specialist Office Full timeJob SummaryWe are looking for a Medical Receptionist to join our team at the Specialist Office in Reston, VA. The ideal candidate will have 1+ years of experience as a Medical Receptionist and strong scheduling and EMR experience.Key ResponsibilitiesAnswer incoming calls and direct them to the appropriate partySchedule appointments and manage the EMR...
-
Customer Service Representative
2 weeks ago
Reston, Virginia, United States Stretch Zone - 1069 Full timeJoin Our TeamWe are seeking a highly motivated and results-driven Health and Wellness Specialist to join our team. As a key member of our sales team, you will be responsible for driving membership sales, providing exceptional customer service, and promoting the value of practitioner-assisted stretching. If you have a passion for helping others and a drive to...
-
Accounting and Membership Clerk
2 weeks ago
Reston, Virginia, United States American Society of Civil Engineers (ASCE) Full timeJob SummaryThe American Society of Civil Engineers (ASCE) is seeking a detail-oriented Customer Service Representative to join our team in Reston, VA. This role involves processing membership applications, renewal batches, and providing customer support via email, chat, and phone.About the RoleThis position requires strong organizational skills, excellent...
-
Customer Support Specialist
2 days ago
Reston, Virginia, United States Talent Software Services Full timeAbout Talent Software ServicesTalent Software Services is a leading provider of digital assessment and customer engagement solutions to educational institutions. Our mission is to deliver exceptional customer experiences while supporting the implementation of state accountability programs.Job DescriptionWe are seeking an experienced Customer Care Specialist...
-
Customer Service Specialist
21 hours ago
Reston, Virginia, United States TALENT Software Services Full timeJob SummaryTalent Software Services is seeking a highly skilled Customer Service Specialist to join our team. As a Customer Service Specialist, you will be responsible for providing exceptional customer service and support to clients in the implementation of state assessments.Main Responsibilities:Provide timely and effective responses to customer inquiries...
-
Membership Sales Associate
2 weeks ago
Reston, Virginia, United States Stretch Zone - 1069 Full timeJob SummaryAt Stretch Zone, we are seeking a highly motivated and results-driven Membership Sales Associate to join our team. As a key member of our sales team, you will be responsible for driving membership sales, providing exceptional customer service, and promoting the value of practitioner-assisted stretching. If you have a passion for helping others and...
-
Membership Growth Associate
2 weeks ago
Reston, Virginia, United States Stretch Zone - 1069 Full timeJob OverviewWe are seeking a highly motivated Membership Growth Associate to join our team at Stretch Zone - 1069. As a key member of our staff, you will play a crucial role in helping us achieve our mission of providing a pathway to membership for all guests.The ideal candidate will have a passion for sales and customer service, with excellent communication...
-
Membership Sales Associate
2 weeks ago
Reston, Virginia, United States Scenthound DMV Full timeAbout the PositionThe Sales & Front Desk Associate will be responsible for driving membership sales through health and wellness education, as well as providing exceptional customer service to every guest. This role requires a sales experience and confidence in selling services and products, along with excellent communication skills and attention to...
-
Sales and Membership Coordinator
5 hours ago
Reston, Virginia, United States Scenthound DMV Full timeCompany OverviewScenthound DMV is a leading provider of health and wellness services for dogs. Our team is passionate about delivering exceptional customer experiences and making a positive impact in the lives of our clients.Job DescriptionThe Sales & Front Desk Associate is a key position at Scenthound DMV, focused on selling memberships while providing...
-
Customer Service and Support Specialist
1 month ago
Reston, Virginia, United States beBee Professionals Full time $30,000 - $45,000In beBee Professionals, we are looking for a dedicated professional to provide exceptional customer support in Reston, United States. This role involves delivering top-notch service by answering inquiries, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond promptly to customer inquiries via phone, email, or chat, providing...
-
Customer Support Specialist
2 days ago
Reston, Virginia, United States Aston Carter Full timeJob DescriptionWe are seeking a highly skilled Customer Support Specialist to join our team at Aston Carter.About the Role:This is a remote position that requires excellent communication and customer service skills.You will serve as a direct point of contact for individuals registering for federal assistance, asking questions about prior registration, and...
-
Customer Service Specialist
3 weeks ago
Reston, Virginia, United States Giant Food Full time**Company Overview**">Giant Food is a leading grocery retailer in the Baltimore-Washington area, serving over 2 million weekly customers and generating annual sales of $5 billion.Salary: The estimated salary range for this position is between $13.40 - $15.80 per hour, based on industry standards and local market conditions.">**Job Description:** As a...
-
Customer Support Professional
2 weeks ago
Reston, Virginia, United States Zoomph Full timeThe role of a Customer Success Specialist at Zoomph is to ensure clients receive exceptional support and service. This involves providing frontline support, managing tickets, and collaborating with teams to resolve issues efficiently.Key responsibilities include addressing client inquiries, troubleshooting technical issues, and maintaining high customer...
-
IT Service Desk Support Specialist
3 weeks ago
Reston, Virginia, United States Evolver Federal Full timeAt Evolver Federal, we are seeking a highly skilled IT Service Desk Support Specialist to join our team in support of our NIH customer located in Bethesda, MD. As an IT Service Desk Support Specialist, you will serve as the initial point of contact between users and our IT service delivery department.The estimated salary for this position is $70,000 -...
-
Healthcare Support Team Member
3 weeks ago
Reston, Virginia, United States Specialist Office Full timeJob DescriptionWe are seeking a highly skilled Medical Assistant to join our team at Specialist Office in Fairfax, VA. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support.Responsibilities:Pre-screen patients and prepare them for doctor's appointmentsTake patient vitals and collect...
-
Medical Assistant Specialist
2 weeks ago
Reston, Virginia, United States Specialist Office Full timeAbout the RoleWe are seeking a highly skilled Medical Assistant to join our team at Specialist Office. This is a fantastic opportunity for an individual with a passion for delivering exceptional patient care and support.
-
FHA Customer Service Specialist Role
19 hours ago
Reston, Virginia, United States Leidos Full timeWe are seeking highly skilled FHA Customer Service Specialists to join our Contact Center team. As a key member of our team, you will provide exceptional customer service to clients while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.Your primary responsibilities will include providing timely and accurate...
-
Customer Support Specialist
16 hours ago
Reston, Virginia, United States NuAxis Innovations Full timeAbout Us">NuAxis Innovations is a federal IT company on a mission to make customer experience the center of every government solution. We have a unique approach, focusing on making people the center of every federal IT initiative. Our technologists are dedicated to helping our clients succeed.Job SummaryWe are currently seeking a talented and motivated Call...
-
IT Support Specialist
2 weeks ago
Reston, Virginia, United States Agensys Corporation Full timeJob Title: IT Support SpecialistSalary: $60,000 - $80,000 per yearLocation: Loudoun County, VirginiaJob Description:We are seeking a highly skilled and experienced IT Support Specialist to join our team at Agensys Corporation. As an IT Support Specialist, you will be responsible for providing technical assistance and customer support in the operations and...