Special Markets Implementation Specialist
2 days ago
We are seeking a highly skilled Special Markets Implementation Specialist to join our team at DentalMonitoring. As a key member of our team, you will be responsible for onboarding new customers, creating custom workflows, and providing training and support to ensure seamless integration of our solutions.
Key Responsibilities:- Onboard new customers and create custom workflows tailored to their needs
- Train new clinicians and dental teams to use our DentalMonitoring suite of solutions
- Inform partners, doctors, and team members on new features and releases
- Facilitate measurable growth for existing customers
- Build strong relationships with customers to endorse our brand and products
- Act as a technical bridge between customers and our platform
- Form contacts with clients at all levels of the organization
- Influence stakeholders to adopt new protocols and alleviate customer hesitations
- Effectively influence change of practice-specific workflows when implementing our solutions
- Respond knowledgeably to client inquiries and create databases, reports, and presentations as required
- Manage backend tasks related to specific clients
- Exceptional internal and external cross-cultural communication
- Liaise with Marketing, Billing, Accounting, Customer Experience, and Sales teams
- Be aware of information security responsibilities and perform work according to applicable policies and procedures
- Contribute to the continuous improvement of our ISMS and report any observed or suspected weaknesses
- Travel up to 60% for in-person training and support
- Bachelor's degree or equivalent certification
- Minimum 2 years of experience in project management, consultancy, and/or training
- Well-organized, rigorous, and reliable
- Exceptional communication skills
- Autonomous with excellent listening and collaboration skills
- Background in med-tech, dental, and/or ortho desirable
- A diverse, multicultural company with over 20 nationalities
- A collaborative work environment that promotes initiatives, ownership, and feedback
- Significant importance placed on work-life balance
- An equal-opportunity employer with an inclusive workplace
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