Special Markets Implementation Specialist

2 days ago


Chicago, Illinois, United States DentalMonitoring Full time
Job Title: Special Markets Implementation Specialist

We are seeking a highly skilled Special Markets Implementation Specialist to join our team at DentalMonitoring. As a key member of our team, you will be responsible for onboarding new customers, creating custom workflows, and providing training and support to ensure seamless integration of our solutions.

Key Responsibilities:
  • Onboard new customers and create custom workflows tailored to their needs
  • Train new clinicians and dental teams to use our DentalMonitoring suite of solutions
  • Inform partners, doctors, and team members on new features and releases
  • Facilitate measurable growth for existing customers
  • Build strong relationships with customers to endorse our brand and products
  • Act as a technical bridge between customers and our platform
  • Form contacts with clients at all levels of the organization
  • Influence stakeholders to adopt new protocols and alleviate customer hesitations
  • Effectively influence change of practice-specific workflows when implementing our solutions
  • Respond knowledgeably to client inquiries and create databases, reports, and presentations as required
  • Manage backend tasks related to specific clients
  • Exceptional internal and external cross-cultural communication
  • Liaise with Marketing, Billing, Accounting, Customer Experience, and Sales teams
  • Be aware of information security responsibilities and perform work according to applicable policies and procedures
  • Contribute to the continuous improvement of our ISMS and report any observed or suspected weaknesses
  • Travel up to 60% for in-person training and support
Requirements:
  • Bachelor's degree or equivalent certification
  • Minimum 2 years of experience in project management, consultancy, and/or training
  • Well-organized, rigorous, and reliable
  • Exceptional communication skills
  • Autonomous with excellent listening and collaboration skills
  • Background in med-tech, dental, and/or ortho desirable
What We Offer:
  • A diverse, multicultural company with over 20 nationalities
  • A collaborative work environment that promotes initiatives, ownership, and feedback
  • Significant importance placed on work-life balance
  • An equal-opportunity employer with an inclusive workplace


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