Implementation Specialist
7 days ago
Job Description:
Motus is seeking a highly skilled Implementation Specialist to lead the client implementation process from start to finish. This role requires strong project management skills, excellent communication and organizational abilities, and a dedication to excellence.
Key Responsibilities:
- Provide expert knowledge on Motus products and services to prospective and new clients.
- Lead client kick-off calls to define and provide consultation on program parameters.
- Initiate ongoing communications and follow-ups to ensure client program objectives are met.
- Handle at least 22 active implementations concurrently.
- Meet Implementation Specialist success metrics.
- Analyze client program parameters and provide consultative advice and feedback as necessary.
- Set up project plans, report on the status of achievements, and proactively identify project risks.
- Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the sales rep.
- Communicate project progress promptly to all clients and Motus team members.
- Work with client and appropriate Motus personnel to set up and configure system settings.
- Based on the implementation level, attend customers supported Q & A or host Motus-led training.
- Ensure accurate client knowledge handoff between client and Service teams.
- Handle deliverables and desired outcomes for proof of concepts and pilots.
Requirements:
- 2-4 years of experience implementing and/or supporting clients in a B2B SaaS environment.
- Strong project management, organizational, and analytical skills.
- Outstanding communication skills in verbal, listening, and written capacities.
- Strong interpersonal skills and the ability to set clear expectations and establish effective relationships with clients and Motus team members.
Motus is an Equal Opportunity Employer:
Motus is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
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