Implementation Specialist
7 days ago
The Implementation team at TravelPerk is responsible for ensuring a seamless onboarding experience for our Premium and Pro customers. As an Implementation Specialist, you will work closely with clients to understand their needs and provide tailored support to maximize their use of the TravelPerk platform.
You will be responsible for configuring client accounts, providing technical support, and coordinating training sessions to ensure clients are fully prepared to use the platform. This role requires strong project management skills, excellent problem-solving abilities, and a customer-first mentality.
Key Responsibilities:
- Provide consultative conversations with clients to collect their requirements
- Manage the rollout of the TravelPerk platform for clients, providing guides, templates, and recommendations for adoption and long-term success
- Coordinate and conduct training sessions for newly onboarded customers, including executive-level stakeholders and company-wide training
- Provide technical support to clients as they set up integrations to marketplace partners or custom-built API solutions
- Validate client configuration and account satisfaction by monitoring client booking behavior post-implementation and proactively offering support or recommendations
What We Look For:
- A customer-first mentality, with a focus on ensuring a smooth onboarding experience for clients
- Proven track record of successfully managing and delivering complex projects in a fast-paced environment
- Demonstrated ability to work with C-level stakeholders to collect their requirements and concerns in a clear, concise, and professional manner
- Ability to develop relationships with all levels of the organization, both internally and externally, and adapt communication and approach accordingly
- Proactive approach to making recommendations to both clients and internal stakeholders
What We Offer:
- Competitive compensation, including equity in TravelPerk
- Generous vacation days and comprehensive benefit plans
- Financial benefits, including 401k or Roth with company matching, and HSA or FSA plan
- Global presence and hybrid working style
- Unforgettable TravelPerk events and learning and professional development opportunities
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