Customer Service Liaison

3 weeks ago


Orange, California, United States GovernmentJobs Full time

Customer Service Representative Job Summary:

CalOptima Health is seeking a highly motivated and experienced Customer Service Representative to provide exceptional support to our members and providers. The incumbent will be the first point of contact for CalOptima Health's Medi-Cal programs in Orange County, assisting with questions and complaints related to eligibility, enrollment, benefits, and services.

Key Responsibilities:

  • Provide information and support to members and providers regarding Medi-Cal programs and services.
  • Assist with questions and complaints related to eligibility, enrollment, benefits, and services.
  • Collaborate with internal teams to resolve issues and improve customer experience.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Working at CalOptima Health:

CalOptima Health is a government agency that provides healthcare services to eligible members in Orange County. As a Customer Service Representative, you will play a critical role in ensuring the success of our programs and delivering exceptional customer service to our members and providers.



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