Sales Representative

4 days ago


Fort Collins, Colorado, United States American Family Insurance - Cindy Gerk Agency Full time
Job Overview

The Sales Representative provides exceptional customer experiences for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency sales goals.

Key Responsibilities
  • Customer Service: Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
  • Account Management: Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures.
  • Policy Administration: Processes changes to existing accounts and policies.
  • Cross-Selling: Identifies opportunities to cross-sell American Family products to existing clients.
  • Sales Support: Schedules appointments with existing or prospective customers for agency employees.
Requirements
  • Insurance License: Job contingent based on passed personal lines insurance license within 30 days of employment.
  • Language Skills: Bilingual is preferred.
  • Customer Service Experience: Demonstrated customer service experience.
  • Communication Skills: Effective communication skills.
  • Technical Skills: Experienced with PC software applications (Microsoft Office Suites, Internet Explorer).
  • Mathematical Skills: Solid knowledge and understanding of basic mathematical skills.


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