Customer Service Specialist Commercial Lines

3 weeks ago


Toulouges, Occitanie, United States Kaia Corp Full time
About the Role
We are seeking a skilled Insurance Relationship Manager to join our team at Kaia Corp. As an Insurance Relationship Manager, you will be responsible for maintaining solid relationships with existing clients and providing exceptional customer service.

Key Responsibilities:
  • Build and maintain strong relationships with existing clients through daily interaction and ensure their needs are met.
  • Handle customer inquiries and concerns related to new or existing insurance policies, including resolving claims.
  • Collaborate with producers and internal teams to understand client needs, gather data, research policy options, present options, finalize coverage, and negotiate with carriers when necessary.
  • Conduct policy audits, verify accuracy, and facilitate corrections between clients and carriers as needed.

Requirements:
The ideal candidate will have strong communication skills, be able to multitask, and possess excellent problem-solving abilities. A strong understanding of insurance products and industry operations is also essential.

What We Offer:
  • Salary: $65,000 - $85,000 per year.
  • Ongoing training and development opportunities.
  • Supportive team environment.


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