Customer Service Professional
3 weeks ago
About AdventHealth Shawnee Mission
We are a faith-based healthcare organization dedicated to extending the healing ministry of Christ. Our mission is to improve the health and quality of life of our patients, families, and communities.
Job Summary
We are seeking a Customer Service Specialist to join our team at AdventHealth Shawnee Mission. This role will provide exceptional customer service to our patients, visitors, and staff. The successful candidate will have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Responsibilities
- Greet patients and visitors in a prompt, courteous, and helpful manner.
- Answer incoming phone calls and direct them to the appropriate area or person.
- Schedule patient appointments and follow up on pending tasks.
- Collect co-pays, deductibles, and coinsurance amounts from patients.
- Post payments and maintain accurate records.
Requirements
- High School Diploma or equivalent required.
- Up to 1 year of experience in a customer service or healthcare setting preferred.
- Excellent communication and problem-solving skills.
- Able to work in a fast-paced environment.
Salary Range: $38,000 - $50,000 per year
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