Customer Service Leader
2 days ago
Customer Service Leader
About Us:Dave & Buster's is dedicated to providing an unparalleled entertainment experience for our Guests. We offer an attractive benefits package, including medical, dental, vision, 401K, and FREE GAMES, to support our team members' success.
Job Description:The Customer Service Leader sets the standard for excellent Guest experiences at Dave & Buster's. This role requires strong leadership skills, effective communication, and a commitment to ensuring every Guest leaves with a lasting impression.
Responsibilities:- Promote a positive and welcoming atmosphere, ensuring Guests feel valued and appreciated.
- Lead by example, demonstrating exceptional customer service skills and encouraging team members to do the same.
- Maintain accurate records and communicate effectively with Team Members and Managers.
- Develop and implement strategies to improve Guest satisfaction and loyalty.
- Support the development of new team members, providing guidance and training to ensure their success.
- Work days, nights, and weekends as required.
- Work in environments with varying temperatures, such as freezers and cooking equipment.
- Work in noisy, fast-paced environments with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about the facility and stand for long periods.
$7.25 - $14 per hour
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