BDC Operations Manager

2 weeks ago


Seaside, California, United States Victory Toyota - Seaside CA Full time
Job Overview

Victory Toyota is seeking a dedicated Business Development Center Manager to oversee our BDC and Internet Department. This role is pivotal in managing customer interactions and ensuring a seamless transition for clients visiting our dealership.

Key Responsibilities
  • Manage all facets of the Business Development Center, focusing on both inbound and outbound customer communications.
  • Collaborate closely with the Sales Manager to maintain effective vehicle merchandising, including accurate photos, descriptions, and pricing.
  • Schedule and confirm appointments, ensuring a structured follow-up process for internet leads.
  • Act as the primary contact for incoming sales inquiries, providing exceptional customer service.
  • Supervise Sales Associate CRM activities and offer coaching to enhance performance.
  • Maintain up-to-date knowledge of current promotions and advertising strategies.
Qualifications

The ideal candidate will possess:

  • Experience in automotive BDC or Internet management.
  • A high school diploma or GED.
  • Familiarity with CRM systems and lead generation tools.
  • Strong organizational skills and the ability to manage time effectively.
  • Excellent communication skills and a professional demeanor.
  • Proficiency in Microsoft Office and internet applications.

Compensation and Benefits:

Victory Toyota offers a competitive compensation package, including:

  • Annual salary potential up to $115,000.
  • Bonus opportunities on a weekly, monthly, and annual basis.
  • A structured work schedule with one Saturday off per month.
  • Health, Vision, and Dental Insurance.
  • 401K plan with employer matching.
  • Paid Time Off and a comprehensive training program.

Victory Automotive Group is proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.


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